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Smart Customer Service
December 02, 2009
Are You Happy When People Call?
We should be grateful when customers call us to complain.
Speech Technology Digest
O'Reilly Automotive Expands Use of Vocollect Voice
Company projects voice-directed deployment to a significant number of additional facilities within the next four to five years.
MedQuist to License Nuance's SpeechMagic ASR
Company to introduce SpeechQ for General Medicine product line.
MedQuist Integrates Search Engine from Primordial with SpeechQ for Radiology
New speech-enabled solution gives radiologists immediate access to information during documentation process.
Altitude Software and Digium Partner
Joint venture will deliver advanced contact center applications suite over IP communications platform.
Alpine Chooses Loquendo for Navigation Products
Loquendo becomes the automotive electronics company's preferred speech partner.
Speech Technology News Features
Speech Is Right for Directory Assistance
New research finds speech recognition outperforms operators and databases in accuracy and speed.
Nuance Powers AT&T Voicemail to Text
The service allows users to read mobile voicemail on their computers or mobile phones.
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