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Smart Customer Service
February 17, 2010
A Preference for Speech
A healthcare provider switches from typing to transcription.
Speech-Enabled GPS Navigation Devices
Speech Technology Digest
Ninety-Eight Percent of Users Want a Better Way to Get Voicemail
uReach Technologies partners with Yap to help carriers address this need.
Juma, Nectar Announce Alliance for Cloud-Based Speech Self-Service
Nectar expands SaaS offerings with Tellme partnership.
Nuance and WorldManuals Partner on Mobile Customer Care Solution
Nuance Mobile Care extends self-service capabilities through partnership.
MacSpeech Releases MacSpeech Scribe
What the company calls "the world's most advanced personal transcription solution for the Macintosh" boasts up to 99 percent accuracy.
Three NHS Trusts Choose BigHand Voice Technology
BigHand signs up three trusts via the Yorkshire and Humber NHS Framework.
Nuance Mobile Care Enhances Secure Payment Offerings Through Partnership with Vesta
Mobile operators and users to benefit from secure, intuitive mobile care payment solutions.
Voxeo and Telenet Partner to Deliver Contact Center Solutions
Telenet contact center solutions are immediately available as on-premises software or hosted software as a service using Voxeo's Prophecy and VoiceObjects platforms.
Speech Technology News Features
Nuance Acquires MacSpeech
The deal extends the Dragon NaturallySpeaking family to the Mac.
Convergys Names Jeff Fox President and CEO
Fox succeeds David F. Dougherty, who will serve as a consultant to help facilitate a smooth transition.
Consumer Electronics to Get a Natural Language Interface
A new chip from Sensory provides a truly hands-free voice interface for many typical household products.
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