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Smart Customer Service
March 03, 2010
Speech Technology Digest
Nuance Expands Service for Medical Dictation
Advanced mobile point-of-care solutions deliver real-time speech recognition, dictation, and search capabilities.
CallFire Releases Hosted IVR
Offering includes TTS, call recording, call routing, and a virtual receptionist.
Stephen Brown Becomes BigHand Client Services Director in New Division
BigHand creates dedicated client services function to ensure service levels are maintained as growth continues.
Pronexus Partners with Provision Technologies
The deal strengthens Pronexus' position in the Middle East and Africa.
UTOPY Releases Speech Analytics Solutions for Sales Conversions and Revenue Collections
UTOPY Sales Improvement and UTOPY Collections Optimization Promise to increase revenue and enhance the customer experience Simultaneously
Loquendo Technology Available for Asterisk Development
I6NET makes Loquendo technology available for Asterisk platforms through VXI* VoiceXML browser connector.
Speech Technology News Features
Avaya Introduces Unified Communications Solutions for Healthcare
New solutions address patient flow, care coordination, and other key challenges for healthcare providers.
Inphonite Launches InphoniteVoice 2010
The messaging system for medical practices is available as a SaaS or an on-premise solution.
Updating the Standard for Spoken Dialogues
VoiceXML 3.0 should be out by the end of this year.
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