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Smart Customer Service
March 31, 2010
The Modality of Last Resort
Consider the IVR avoiders as well as the supporters.
Speech Technology Digest
Goober Releases Free VoIP and IM Apps for iPhone and iPod Touch
Goober VoIP for the iPhone saves up to 90 percent on mobile VoIP calls.
Nuance Powers Voice-to-Text Messaging on Cisco Unity Connection Platform
Cisco SpeechView with Nuance Voice-to-Text improves communication and boosts productivity for today's mobile enterprise workforce.
Voxeo Launches Cloud Communications API with Worldwide Presence and Twitter Support
Tropo now supports Twitter, SMS, IM, and voice interactions from anywhere to any application.
Hawaiian Telcom Selects uReach Technologies for Messaging Services
The carrier focuses on customer win-back and retention with high-value offers.
Speech Technology News Features
Speech Rec Gets a Boost in Medical Journal
Nuance takes comfort from the support that the technology receives.
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