April 21, 2010
FYI
Low-cost solutions could make a contribution.
Industry News
The BT Group subsidiary inks a visual voicemail patent license agreement.
Group vows to unify customers and provide strong representation.
Ydilo joins forces with Nexidia to bring speech analytics capabilities to the Iberian and Latin American markets.
Voice biometrics is poised to become mainstream authentication technology for remote services and applications.
A personal message from the Department of Public Health's director urges flu prep in schools and on campus.
TTS and ASR technologies will be available for burgeoning mobile device and e-book reader market.
Inside Outsourcing
Caller data is needed to make personalization perfect.
News Feature
New customer service suite includes all the tools to manage customer conversations across channels and time.
Cisco's Collaboration Portfolio provides turnkey managed service for global enterprises.