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Smart Customer Service
April 21, 2010
Market Spotlight: Nonprofits
Low-cost solutions could make a contribution.
Speech Needs to Get Personal
Caller data is needed to make personalization perfect.
Speech Technology Digest
Ribbit Settles Patent Litigation with Klausner Technologies
The BT Group subsidiary inks a visual voicemail patent license agreement.
New Avaya User Group Forms
Group vows to unify customers and provide strong representation.
Nexidia and Ydilo Ink International Alliance Agreement
Ydilo joins forces with Nexidia to bring speech analytics capabilities to the Iberian and Latin American markets.
Top Three Israeli Banks Roll Out Persay Voice Biometrics
Voice biometrics is poised to become mainstream authentication technology for remote services and applications.
Blackboard Connect Helps California Schools Stay in Front of H1N1 This Spring
A personal message from the Department of Public Health's director urges flu prep in schools and on campus.
IQ Technology Becomes Loquendo's Exclusive Taiwan Reseller
TTS and ASR technologies will be available for burgeoning mobile device and e-book reader market.
Speech Technology News Features
New Genesys 8 Software Suite Launches
New customer service suite includes all the tools to manage customer conversations across channels and time.
CSC Launches Unified Communications as a Service
Cisco's Collaboration Portfolio provides turnkey managed service for global enterprises.
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