May 12, 2010
Feature
To successfully launch a speech system in Italy—or any other part of Europe—translations should be done at the local level.
Industry News
Israeli bank selects an IVR system based on the Genesys Voice Platform.
Partnership brings CallCopy customers a built-in phonetic speech search capability.
New Genius Button enables one-touch voice control of favorite apps, Dragon Dictation for messaging, and text-to-speech for hands-free message readback.
New dictation management platform is designed to boost efficiency and productivity in documentation-intensive businesses.
New billing and customer care solutions are available for the energy and utility markets.
News Feature
Conference speakers tout the technology's potential for making mobile transactions more secure.
Contact center solution enables multichannel customer interactions with consistent end-to-end user experience.
The solution makes reading, writing, language learning, and interaction with the PC easier.
Talking Tech
With new markets come new uses for the technology.