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Smart Customer Service
May 12, 2010
When in Rome...
To successfully launch a speech system in Italy—or any other part of Europe—translations should be done at the local level.
Speech Technology Digest
Ness Technologies Wins IVR Contract with Bank Discount
Israeli bank selects an IVR system based on the Genesys Voice Platform.
Aurix and CallCopy Partner to Enhance Speech Recognition Offering
Partnership brings CallCopy customers a built-in phonetic speech search capability.
Nuance Advanced Speech Capabilities Debut on New T-Mobile myTouch 3G Slide
New Genius Button enables one-touch voice control of favorite apps, Dragon Dictation for messaging, and text-to-speech for hands-free message readback.
Philips Releases SpeechExec Pro
New dictation management platform is designed to boost efficiency and productivity in documentation-intensive businesses.
Convergys Lights Up the Smart Grid with Smart Solutions
New billing and customer care solutions are available for the energy and utility markets.
Speech Technology News Features
Smartphones: The New Frontier for Voice Biometrics
Conference speakers tout the technology's potential for making mobile transactions more secure.
SpeechCycle Launches Rich Phone Application Platform
Contact center solution enables multichannel customer interactions with consistent end-to-end user experience.
Nuance Introduces Speak & See Suite With Dragon NaturallySpeaking
The solution makes reading, writing, language learning, and interaction with the PC easier.
TTS Finds Global Media
With new markets come new uses for the technology.
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