May 19, 2010
Feature
The technologies will likely merge rather than compete.
Industry News
New service provides music and important announcements throughout hospitals in Italy's Tuscany region.
Cloud-based solution features 100 percent speech recognition, template-based reporting, and automated distribution.
MediaSTAR helps contact centers improve the quality of caller service by recording all calls and continually evaluating operator performance to detect training needs
The VoIP provider buys the remaining shares of NSC for about $1.2 million.
News Feature
Cash offer will bring the IP voice and video processor into Google's stable for an estimated $68.2 million.
Company adds Web portal, workforce management, and agentless dialing applications to more effectively address rapidly growing hosted business.
The first truly hands-free speakerphone allows users to communicate completely through voice commands.
The purchase aims to create a single source for premium hosted and on-premises IVR deployment options.
Speech Solutions