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Smart Customer Service
May 19, 2010
Will Multimodal Kill the Speech Star?
The technologies will likely merge rather than compete.
Speech Technology Digest
Italian Hospitals Broadcast Over the Web Using Loquendo TTS
New service provides music and important announcements throughout hospitals in Italy's Tuscany region.
Imaging On Call Achieves Full Speech Recognition with Integrated Document Solutions
Cloud-based solution features 100 percent speech recognition, template-based reporting, and automated distribution.
Amcom Software’s MediaSTAR Receives Department of Defense Accreditation
MediaSTAR helps contact centers improve the quality of caller service by recording all calls and continually evaluating operator performance to detect training needs
AudioCodes Acquires NSC Natural Speech Communication
The VoIP provider buys the remaining shares of NSC for about $1.2 million.
Speech Technology News Features
Google to Acquire Global IP Solutions
Cash offer will bring the IP voice and video processor into Google's stable for an estimated $68.2 million.
Interactive Intelligence Enhances Communications-as-a-Service Offering
Company adds Web portal, workforce management, and agentless dialing applications to more effectively address rapidly growing hosted business.
The BlueAnt S4 Listens and Responds
The first truly hands-free speakerphone allows users to communicate completely through voice commands.
West to Acquire Holly Connects
The purchase aims to create a single source for premium hosted and on-premises IVR deployment options.
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