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Smart Customer Service
May 26, 2010
Can the market identify with voice biometrics?
Should You Shore Up Your Resources Through Offshoring?
Some job titles are better outsourced overseas than others.
Speech Technology Digest
Phone.com Calls on Yap for Automated Voicemail-to-Text
Voicemail transcripts can be read, stored, and shared with others.
Bubble Motion Launches Bubbly 1.5
The company has advanced its voice-blogging platform with social and interactive features.
BT Business Adopts Nuance Speech Recognition
Nuance solutions are expected to make it easier for customers to do business with BT and to drive efficiencies.
CallMiner and Leap Analytix Announce New Managed Speech Analytics Services Offering
New offering integrates business intelligence from the voice of the customer providing enterprise-rich insights across multiple data points.
Speech Technology News Features
Nuance and IBM Team to Advance Next-Generation Natural Language Speech Technology
Research collaboration aims to break barriers with conversational and intelligent speech products.
HP and Alcatel-Lucent Partner for UC Collaboration
The two companies share technologies in hopes of improving simplified solutions.
Vocollect Heralds The Voice-Enabled Warehouse
The company announces next-generation solutions that allow customers to solve business challenges across their distribution operations.
AudioMicro Acquires Audioo, Launches Outrageous New Voicemail Sharing Service
The Audioo platform lets users auto-stream, publicly share, and store voicemails from handsets and services like Google Voice.
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