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Smart Customer Service
July 14, 2010
Market Leaders: Speech Self-Service Suite
Digital Voice Recorders
Speech Technology Digest
NEC Adds Advanced Unified Messaging with Speech Recognition
NEC gives employees a personal assistant and access to speech recognition applications for on-the-go messaging.
LiveVox Automates Voicemail Compliance on Manual and Preview Calls
Voicemail management tool keeps agents focused on consumer interactions and ensures compliant messages on all calls.
Ditech Adds French Transcription Support to PhoneTag
French joins English and Spanish on PhoneTag voice-to-text transcription service.
IVR Technology Group Expands Services to Include SMS/Text Messaging
Along with expanding its hosted interactive solutions, the company launches new mobile marketing Web site.
Loquendo TTS and ASR Integrated into Skysam’s Language-Learning App
Loquendo speech technologies power LoL, a new language-learning application in seven languages.
Speech Technology News Features
Speech Tech Names Its Annual Industry Awards Winners
Leading vendors, user companies, and visionaries are honored in fourth-annual awards issue.
Ford Adds Features to SYNC in Hopes of Improving Driver Safety
Nuance speech technologies allow users to use voice commands, hear email and text messages.
Webmedx Allows Doctors to Dictate Reports
The platform also allows the user to capture information
Don Johnston Releases Read:OutLoud University Edition
Post-secondary students and veterans with disabilities can read the latest e-books and textbooks, access the Internet, and use helpful study tools.
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