October 10, 2012
FYI
Industry News
The new release unifies the voice of the customer and analyzes agent performance across all channels of contact.
A feed company has already started seeing the benefits of the voice-enabled warehouse system.
Updates include direct search feature.
NXP Software's LifeVibes VoiceExperience solution already optimized for CEVA-TeakLite DSP family.
Inside Outsourcing
Six best practices for deploying agile channeling platforms