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Smart Customer Service
May 22, 2013
There's Gold in Healthcare Mandates
Speech solutions companies see opportunities in government changes.
Speech Technology Digest
SpeechPro Releases VoiceKey.One Pass
Solution includes facial authentication.
NeoSpeech Updates Embedded Text-to-Speech Products
Solutions include support for several platforms, including IOS and Android.
Verint Adds to Voice of the Customer Analytics Portfolio
Unified dashboards and mobile additions deliver cross-channel analytics.
Nuance Releases Dragon Notes for Windows 8 Devices
App lets users capture, organize, and share notes and lists by speaking.
Speech Technology News Features
McAfee Debuts Voice and Facial Recognition Feature
Biometric solution incorporates Intel technology.
Genesys to Acquire SoundBite Communications
Genesys further extends its cloud-based contact center solutions portfolio with proactive collections and payments, mobile marketing, and customer service applications.
The Evolution of Virtual Assistants
Siri may be at the forefront, but she's far from on her own.
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