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Smart Customer Service
December 04, 2013
Speech Technology Digest
inContact Adds Verint Speech Analytics to Cloud Contact Center Solution
Analytics-Driven Quality (ADQ) will be available as part of the inContact Workforce Optimization (WFO) Suite.
Honda to Offer Siri Eyes Free Integration
Siri Eyes Free is now available as a dealer-installed accessory on some Honda and Acura car models.
Nuance Improves Speech Recognition in PowerScribe 360
The new platform is said to be faster and more accurate.
Calabrio Selects AudioCodes SmartWORKS PLUS for Call Recording
The choice of SmartWORKS PLUS expands integrations for the Calabrio ONE workforce optimization suite.
Genesys Acquires Brazilian WFO Provider Voran Tecnologia
The acquisition brings workforce optimization, quality monitoring, and home-based agent monitoring to Genesys Prime offerings. (Originally reported on
Genesys Enters Midmarket Space with New Contact Center Editions
Three new contact center offerings cover SMBs and enterprise customers. (Originally reported on
Speech Technology News Features
The Global Voice Recognition Market to Grow at a CAGR of 22 Percent Through 2016
Analyst firm TechNavio predicts voice biometrics to dominate the market growth opportunities.
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