Speech Technology Magazine

December 04, 2013


Speech Technology Digest

inContact Adds Verint Speech Analytics to Cloud Contact Center Solution

Analytics-Driven Quality (ADQ) will be available as part of the inContact Workforce Optimization (WFO) Suite.

Honda to Offer Siri Eyes Free Integration

Siri Eyes Free is now available as a dealer-installed accessory on some Honda and Acura car models.

Nuance Improves Speech Recognition in PowerScribe 360

The new platform is said to be faster and more accurate.

Calabrio Selects AudioCodes SmartWORKS PLUS for Call Recording

The choice of SmartWORKS PLUS expands integrations for the Calabrio ONE workforce optimization suite.

Genesys Acquires Brazilian WFO Provider Voran Tecnologia

The acquisition brings workforce optimization, quality monitoring, and home-based agent monitoring to Genesys Prime offerings. (Originally reported on DestinationCRM.com)

Genesys Enters Midmarket Space with New Contact Center Editions

Three new contact center offerings cover SMBs and enterprise customers. (Originally reported on DestinationCRM.com.)

Speech Technology News Features

The Global Voice Recognition Market to Grow at a CAGR of 22 Percent Through 2016

Analyst firm TechNavio predicts voice biometrics to dominate the market growth opportunities.

 
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