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Smart Customer Service
August 15, 2006
Speech Technology Digest
Aspect Software Awarded Patent for Web-based Customer Service Technology
WESTFORD, Mass. Aspect Software, Inc. was awarded a new patent for a help option for Internet customers by the United States Patent and Trademark Office.
American Airlines Federal Credit Union Selects TuVox
CUPERTINO, Calif. - American Airlines Federal Credit Union (AA Credit Union) selected TuVox On Demand Speech Applications.>
The Health Alliance of Greater Cincinnati Selects Symago and Envox Worldwide
WESTBOROUGH, Mass. - The Health Alliance of Greater Cincinnati selected Symago LLC and Envox Worldwide.
VoiceXML Forum Expands Board of Directors; Certifies 18 VoiceXML Platform Implementations
NEW YORK - The VoiceXML Forum named Genesys Telecommunications Laboratories, Inc., an Alcatel company, and Holly Connects as Sponsor Members of the VoiceXML Forum and that the companies have joined its Board of Directors.
OpenMethods Contributes Graphical Tool for Building Voice Applications
NEW YORK - OpenMethods is contributing intellectual property to the Eclipse Voice Tools Project.
Pactolus Integrates Speech Technologies for IMS and SIP Enhanced Services Applications
- Pactolus Communications Software Corporation integrates Nuance Communications' speech technology into its SIPware Services, RapidFLEX Service Creation Environment, and RapidFLEX Service Delivery Platform.
Aspect Software Introduces VoiceXML Forum-Certified Aspect Customer Self Service 7.2
NEW YORK Aspect Software's Aspect® Customer Self Service 7.2 voice portal was awarded VoiceXML-Forum certification.
Voxpilot Enhances and Expands Its VoiceXML and CCXML Product Offerings
- The latest version of Voxpilot's Open Media Platform has been enhanced to support multimedia content delivery solutions including Helix Mobile Server from Real and Darwin Streaming Server from Apple.>
Angel.com Unveils Upcoming General Availability of Outbound IVR
NEW YORK - Angel.com unveiled the upcoming general availability of Outbound IVR.
AutoExec Teams With Voxware
and LAWRENCEVILLE, N.J. - AutoExec Software Development Group and Voxware, Inc. partnered.
CallMiner Launches New International Partner Program
- CallMiner introduced its new international Alliance Partner Program.
CallMiner Launches SpeechTools for Customization of Speech Analytics
- CallMiner launched SpeechTools, an application that enables the customization of the CallMiner Analytics Suite by tuning to any language, terminology, or acoustic environment.
Gold Systems Attains Gold Certified Partner Status in Microsoft Partner Program
Gold Systems attained Gold Certified status in the Microsoft Partner Program with a competency in Networking Infrastructure Solutions.
Speech Technology News Features
VoiceObjects Study Finds Callers Prefer Personalized Service
VoiceObjects released the results of a recent customer satisfaction survey that solicited the opinions of more than 10,000 users of phone-based self-service applications.
Review of SpeechTEK 2006
According to Judith Markowitz, technology editor,
Speech Technology Magazine
, "The core theme that wove itself into the fabric of SpeechTEK 2006 was improving customer service."
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