August 21, 2006
Industry News
Brother International, a provider of products for the home, home office and office, will be implementing Aspect Software's Aspect Spectrum ACD and Aspect Customer Self Service voice portal across its contact centers.
SAN JOSE, Calif. - Cisco Systems entered a definitive agreement to acquire privately-held Arroyo Video Solutions, Inc.
HONG KONG - Nortel appointed Jackson Wu as the new president for the Greater China region. In this role, he is responsible for Nortel's business in the Peoples' Republic of China (PRC), Hong Kong SAR and Taiwan.
LAVAL - Crescendo launched a new front-end speech recognition module for its MD Center-XL dictation and speech recognition application at AHIMA 2006.
OVERLAND PARK, Kan. - Sprint released the Sprint Hosted Contact Center, powered by Avaya.
MILTON KEYNES, U.K. - Aculab gained host independent approval from the Hong Kong Telecom Authority for its Prosody X PCI media processing resource card.
PROVO, Utah - Lingotek, a language search engine, initiated the beta launch of its language search engine technology.
OTTAWA, Canada - Pronexus Inc.'s veoMobile, a speech recognition-based mobility solution, has been certified to be sold under the Microsoft ISV Royalty Program.
News Feature
Genesys released the eighth study in its Contact Centre Realities series for Australia and New Zealand entitled Optimizing Agent Performance.