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Smart Customer Service
August 21, 2006
Speech Technology Digest
Brother International Selects Aspect
Brother International, a provider of products for the home, home office and office, will be implementing Aspect Software's Aspect Spectrum ACD and Aspect Customer Self Service voice portal across its contact centers.
Cisco Systems to Acquire Arroyo Video Solutions
SAN JOSE, Calif. - Cisco Systems entered a definitive agreement to acquire privately-held Arroyo Video Solutions, Inc.
Jackson Wu Named Nortel Greater China President
HONG KONG - Nortel appointed
as the new president for the Greater China region. In this role, he is responsible for Nortel's business in the Peoples' Republic of China (PRC), Hong Kong SAR and
Crescendo Launches Speech Recognition Solution at AHIMA 2006
LAVAL - Crescendo launched a new front-end speech recognition module for its MD Center-XL dictation and speech recognition application at AHIMA 2006.
Sprint Launches Hosted Contact Center Solution
- Sprint released the
, powered by Avaya.
Aculab Gains Host Independent Approval From the Hong Kong Telecom Authority
MILTON KEYNES, U.K. - Aculab gained host independent approval from the Hong Kong Telecom Authority for its Prosody X PCI media processing resource card.
Lingotek Initiates Beta Launch of Language Search Engine
PROVO, Utah - Lingotek, a language search engine, initiated the beta launch of its language search engine technology.
Pronexus veoMobile Certified to Be Sold Under the Microsoft ISV Royalty Program
- Pronexus Inc.'s veoMobile, a speech recognition-based mobility solution, has been certified to be sold under the Microsoft ISV Royalty Program.
Speech Technology News Features
Genesys Study: Contact Centers Need to Focus on Agents
Genesys released the eighth study in its Contact Centre Realities series for Australia and New Zealand entitled Optimizing Agent Performance.
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