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Smart Customer Service
April 01, 2015
Speech Technology Digest
Calabrio Partners with PCS Software
The partnership will expand Calabrio's analytics and call center applications in the Brazilian market.
ITS Fiber Launches Hosted Call Center
ITS Fiber's new Hosted Call Center solutionincludes ACD, IVR, call recording, and other functionality.
The Transcription Center Adds Dragon Medical to its Product Line
Nuance's medical documentation solution is added to the company's product portfolio.
Lucas Systems Certifies New Smart Wearables For Use With Jennifer Voice Picking and Voice-Directed Warehouse Applications
New certified hardware options offer improved flexibility for mobile supply chain applications.
NICE Adds Speech Quality Check to Trading Recording Solution
Voice quality check raises alarms when voice quality in recordings is poor.
Speech Technology News Features
NICE Releases IVR Journey Analytics
IVR Journey Analytics presents a visual map of everything that happens within IVR interactions.
HP Releases Explore 5.0
Updated voice-of-the-customer analytics platform reveals even more valuable insights into customer interactions. (Featured on DestinationCRM.com)
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