Calabrio Partners with PCS Software

Calabrio, a provider of contact center workforce optimization (WFO) and analytics software, has announced a new preferred distributor partnership withPCS Software in Brazil. PCS specializes in the development of high-tech solutions for contact centers and is a provider in the rapidly growing Brazilian market.

Brazil is already the world's seventh largest market for contact center services and continues to grow. The new preferred distribution partnership with PCS is part of Calabrio's ongoing strategy to expand its growing global customer base through key partnerships in strategic locations around the world. Calabrio also recently opened a regional office in the Asia Pacific region.

"Our partnership solidifies an already strong relationship with PCS and represents excellent synergy between two best-in-class contact center players that have established strategic technology partnerships with Cisco, Avaya and other industry leaders," said Calabrio President and CEO Tom Goodmanson in a statement. "PCS is revered for its in-depth technical knowledge, has a large and well-established presence in Brazil, and its platforms are approved by all the mainstream PBX manufacturers. We are delighted that PCS will represent Calabrio in all aspects of our customer interactions in Brazil.

"We are eager to introduce Calabrio ONE to Brazil's exploding contact center market and already have begun working with PCS to meet the needs of enterprise customers looking for a comprehensive, easy-to-use, and robust contact center software solution."

Calabrio ONE is a comprehensive suite of contact center workforce optimization software. Products in the suite include call recording, quality assurance, workforce management, speech analytics, desktop analytics, and performance-based dashboards and reporting. Recent enhancements to the suite include Avaya DevConnect Certification and Cisco Certification testing, including greater Cisco integration with Cisco Voice Portal (CVP).

"Calabrio suits our desire to partner with an innovative software company that offers a platform-agnostic, proven, and reliable WFO solution. PCS looks forward to representing Calabrio in Brazil for all phases of the sales cycle, including presales, professional services, and technical support," said PCS President and CEO Antonio Ribeiro in a statement. "We are confident that by working together, both of our companies will enjoy strong, consistent and predictable revenue growth in this rapidly expanding contact center market."

SpeechTek Covers
for qualified subscribers
Subscribe Now Current Issue Past Issues
Related Articles

Calabrio Partners with Interactions

Advanced analytics solution provides a faster, easier way to gain insights around customer experience.