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Smart Customer Service
June 13, 2007
Voice: The New Fingerprint?
Voice biometric consultants and technology are ready to fight back against fraudsters.
Speech Technology Digest
ONSITE3 Offers Voice-to-Text Conversion for E-Discovery
Onsite3 added voice-to-text conversion capabilities to its Electronic Evidence Enterprise (E3) Platform for fast Electronic Discovery processing.
Fastlink Launches First Middle Eastern Speech Recognition System
Fastlink has just launched Hala, the first automatic speech recognition (ASR) system in the Middle East and first to accommodate the Arabic language.
Eckoh and Genesys Announce Strategic Technology Partnership
Genesys Telecommunications Laboratories has joined forces with Eckoh to address the rapidly growing market for hosted self-service solutions.
SpeechSwitch Completes Reseller Agreement with ABC Telecom
SpeechSwitch and ABC Telecom have partnered for the deployment of a voice recognition solution.
Aspect to Release Aspect Unified IP 6.5
Aspect Software's new Aspect Unified IP 6.5 Voice over Internet Protocol contact center solution will be available June 28.
Nuance Introduces Dictaphone PowerScribe 4.8
Nuance Communications has released PowerScribe Workstation 4.8, the latest version of its Dictaphone PowerScribe medical transcription solution, with new features based on recent partnerships it signed with Vocada Veriphy and Amirsys STATdx.
People on the Move
UTOPY, NEC, Interwise, and Vocera have named new executives.
Sensory Releases Speech Recognition Chip With OTP Memory
Sensory released the latest member of its speech recognition integrated circuit (IC) family, RSC-4192O, with one-time programmable (OTP) memory.
Broadview Networks Completes InfoHighway Acquisition
Broadview Networks completed the acquisition of InfoHighway Communications, a New York-based provider of hosted and managed communications solutions serving business customers in the Mid-Atlantic and Northeast regions of the United States, May. 31.
VoiceSignal Partners with AdMob on Voice Search Offering
VoiceSignal and mobile advertising firm AdMob have partnered to provide highly relevant advertisements for the new VSearch voice search service.
Speech Technology News Features
ASCAP Selects Angel.com for IVR Application
MCLEAN, Va. – The American Society of Composers, Authors and Publishers (ASCAP) has selected Angel.com's interactive voice response (IVR) system to simplify the prospecting and licensing efforts for the benefit of music creators.
Broadview Networks Deploys IP Messaging Technology
RYE BROOK, N.Y. -- Broadview Networks has launched services using a state-of-the-art NowMessage Unified Messaging platform from Common Voices.
The View from AVIOS
Highlighting Metrics and Mobility
The new generation of applications and services will provide long-term growth for the industry.
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