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Smart Customer Service
June 27, 2007
Implementing a Bright IVR Idea
A Florida triple-play provider doubles self-service and splits transfers between agents in half with a speech application.
Mood Rings Are Back
Consumer products manufacturer cuts hold times in half with a new IVR.
Speech Technology Digest
Fonix VoiceIn Available for Nintendo Developers
Fonix Speech has concluded license agreements to join Nintendo's Wii Third-Party Tools Program to enable game developers to integrate Fonix voice recognition technologies into game titles for Wii.
Active Voice Adds Scalability, Security, and Productivity Features
Active Voice last week provided a sneak peek of what's-to-come in its soon-to-be-released next generation flagship solution for the large enterprise.
Wittel and PerSay Partner to Deliver Voice Biometrics in Brazil
Brazilian contact center solutions integrator Wittel is working with PerSay, a provider of advanced voice biometrics solutions, to combat the rising incidence of financial fraud.
Voice on the Go Now Available Through Handango
Voice on the Go is now available for a monthly subscription through Handango, a provider of smartphone content, and its network of sites.
Voice Mobility Partners with Unity Telecom
Voice Mobility International reinforced its reseller network by integrating its UCN 100, 250, and 1000 hosted messaging platforms into Unity Telecom's suite of IP-based business communication systems.
Polycom and Apparent Networks Deliver Remote Network Assessment for VoIP
Polycom and Apparent Networks have joined forces to offer new professional services that will enable quicker and more efficient and cost-effective voice over IP (VoIP) deployments.
VoSKY Named to Avaya DeveloperConnection Program
VoSKY Technologies has been selected by Avaya for Gold membership in the Avaya DeveloperConnection program.
Speech Technology News Features
Microster PTY Voice-Enables Workforce Management
WESTBOROUGH, Mass. -- Microster Pty Limited has selected Envox Worldwide’s Envox CT ADE interactive voice response (IVR) development tool to add a full suite of voice self-service options to its workforce management software.
NEC Delivers Collaboration, Mobility to The Chazen Cos.
POUGHKEEPSIE, N.Y. -- The Chazen Cos. implemented a new communications infrastructure from NEC.
AXA PPP Rolls out Speech-Based Employee Absence System
KENT, England -- U.K. health insurer AXA PPP healthcare has awarded and BT and Eckoh a five-year contract to provide automated Sickness Absence Management service (SAM) to clients.
MedQuist and Amerinet Sign Contract for SpeechQ for Radiology
MOUNT LAUREL, N.J., -- MedQuist has signed a long-term contract with Amerinet, which serves more than 22,000 acute and non-acute healthcare providers nationwide, for SpeechQ for Radiology speech recognition software.
Somerfield Orders New Voxware Voice Software
THEALE, England -- Somerfield Stores, a leading supermarket chain in the United Kingdom, placed an order for a Voxware voice solution that will streamline the company's flow-through operations.
Envox Development Platform Powers 'EVA’
WESTBOROUGH, Mass. – Quentris has chosen the Envox Communications Development Platform to develop and deploy a sophisticated automated speech attendant persona known as EVA.
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