June 27, 2007
Deployments
A Florida triple-play provider doubles self-service and splits transfers between agents in half with a speech application.
Consumer products manufacturer cuts hold times in half with a new IVR.
Industry News
Fonix Speech has concluded license agreements to join Nintendo's Wii Third-Party Tools Program to enable game developers to integrate Fonix voice recognition technologies into game titles for Wii.
Active Voice last week provided a sneak peek of what's-to-come in its soon-to-be-released next generation flagship solution for the large enterprise.
Brazilian contact center solutions integrator Wittel is working with PerSay, a provider of advanced voice biometrics solutions, to combat the rising incidence of financial fraud.
Voice on the Go is now available for a monthly subscription through Handango, a provider of smartphone content, and its network of sites.
Voice Mobility International reinforced its reseller network by integrating its UCN 100, 250, and 1000 hosted messaging platforms into Unity Telecom's suite of IP-based business communication systems.
Polycom and Apparent Networks have joined forces to offer new professional services that will enable quicker and more efficient and cost-effective voice over IP (VoIP) deployments.
VoSKY Technologies has been selected by Avaya for Gold membership in the Avaya DeveloperConnection program.
News Feature
WESTBOROUGH, Mass. -- Microster Pty Limited has selected Envox Worldwide’s Envox CT ADE interactive voice response (IVR) development tool to add a full suite of voice self-service options to its workforce management software.
POUGHKEEPSIE, N.Y. -- The Chazen Cos. implemented a new communications infrastructure from NEC.
KENT, England -- U.K. health insurer AXA PPP healthcare has awarded and BT and Eckoh a five-year contract to provide automated Sickness Absence Management service (SAM) to clients.
MOUNT LAUREL, N.J., -- MedQuist has signed a long-term contract with Amerinet, which serves more than 22,000 acute and non-acute healthcare providers nationwide, for SpeechQ for Radiology speech recognition software.
THEALE, England -- Somerfield Stores, a leading supermarket chain in the United Kingdom, placed an order for a Voxware voice solution that will streamline the company's flow-through operations.
WESTBOROUGH, Mass. – Quentris has chosen the Envox Communications Development Platform to develop and deploy a sophisticated automated speech attendant persona known as EVA.