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Smart Customer Service
August 15, 2007
Recognizing Each Student's Potential
Speech-enabled Reading Assistant helps students across the country gain reading proficiency.
Succeeding with SMBs
Speech Technology Digest
GIPS Video Solution to be Used in Oracle Communicator
Oracle on Monday disclosed plans to incorporate the Global IP Solutions (GIPS) VoiceEngine Multimedia LSVX video codec into Oracle Communicator, a SIP/SIMPLE-based PC softphone client that allows communications service providers to set up sessions including voice and video calling, presence status, and instant messaging.
NEC Launches Messaging Platform for Enhanced Unified Communications
NEC Unified Solutions launched UNIVERGE UM8500, an IP-based unified messaging platform that significantly enhances the NEC Unified Communications portfolio for large enterprises.
Plum Voice Announces Availability of IVR Store Locator
Plum Voice, a provider of interactive voice response (IVR) systems, hosting, and professional services, announced earlier this week the immediate availability of the Plum Store Locator, a location-based-search IVR application.
Voicemail Solution Launched in El Salvador
Digicel, the fastest-growing mobile operator in the Caribbean, has launched Mpathix Voicemail to its wireless subscribers in El Salvador.
SpeechCycle Adds Tech Support for Windows Vista
SpeechCycle, a provider of on-demand, voice self-service technical support solutions for cable and telecommunication providers, now provides automated troubleshooting for high-speed Internet users with the Windows Vista operating system through its LevelOne Broadband Agent service.
Speech Technology News Features
Another Gannett COE Goes Live with VoicePort
Gannett has begun deployment of VoicePort's CircPort, an interactive voice response (IVR) system specifically designed for newspaper and magazine circulation inquiries, at its newest Center of Excellence (COE) in Tulsa, Okla.
MedApps Implements Angel.com IVR Application
MedApps, a provider of remote patient monitoring systems, has implemented an enterprise-level interactive voice response (IVR) and intelligent call routing solution from Angel.com.
NEC Delivers IP Telephony System to Sony’s New Head Office
Sony will implement a large-scale Internet protocol telephony system, including NEC's UNIVERGE SV7000, a SIP-based IP telephony server, and 9000 IPtermSIP85 IP phones.
Texas Children’s Hospital Signs With Language Access Network
Houston-based Texas Children's Hospital, an affiliate of Baylor College of Medicine, signed a service agreement for MARTTI (My Accessible Real Time Trusted Interpreter), the live video/audio interpretation service from the Language Access Network.
Belgian Hospital Turns to Speech Recognition to Convert Words to Clinical Data
AZ Sint-Jan Hospital in Brugge, Belgium, has completed a facility-wide implementation of Royal Philips Electronics' industrial-grade speech recognition technology SpeechMagic.
Philips SpeechMagic Used in Largest Deployment of Speech Recognition in the UK
Using SpeechMagic, the 60 radiologists at Aberdeen Royal Infirmary (ARI) are put in full control of the creation of medical reports.
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