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Smart Customer Service
September 12, 2007
The 2007 Star Performers
Over the last 12 months there have been several standout speech technology vendors that have contributed to the industry's growth. Theircontributions can come in many forms—a promising product or service launch, a heightened company-wide focus on speech technology through alliances or mergers and acquisitions, or exceptional execution of an existing product or service.
Speech Technology Digest
Siemens Partners with INTECON to Provide UC to the Federal Government
Siemens Communications and INTECON entered into a strategic partnership that will enable both companies to better service customers in the public and private sectors.
Comverse Launches Converged Communications in America
Comverse, a supplier of software and systems enabling network-based multimedia enhanced communication and billing services, this week announced the launch of MyCall Converged Communications for the American market.
Microsoft, Siemens VDO Team on Car Systems
Microsoft's in-car technology is getting a boost via a deal with Germany's Siemens VDO Automotive. The two firms will collaborate on a next-generation of on-board communication, navigation and entertainment systems
WinScribe Names New Marketing VP
WinScribe hired Brian Allan, a 20-year veteran in emerging technology markets, as its vice president of global marketing.
NMS Technologies Now Rated Avaya-Compliant
NMS Communications yesterday announced that its Vision Media Gateway and SS7 Signaling Server are compliant with key IP telephony and contact center solutions from Avaya.
Speech Technology News Features
Call Genie Signs Deal for Voice-Enabled Searches
Call Genie signed a deal with R.H. Donnelley, a major phone directory and online search company, to supply its EVD product and services for Donnelley's 1-800 voice-enabled local search system.
AP to Use Speech in News Production System
TVEyes, a provider of real-time search and monitoring systems for broadcasters, will work with The Associated Press to integrate its speech-to-text technology within AP's ENPS news production system.
Nemesysco’s Voice Analysis Helps Detect Mental Stress
Psycholosoft, a research group affiliated with the Department of Psychology at Japan's Tsukuba University, determined that Nemesysco's Layered Voice Analysis (LVA) technology is a reliable and valid tool for detecting mental stress through speech.
The Human Factor
The Characters You Meet in VUI Design
Working effectively with the other personas can lead to a smoother sales pitch and buy-in process.
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