Speech Technology Magazine

October 03, 2007


Cover Story

Bridging the Gap

Companies are unifying their self-service strategies to tightly integrate all self-service channels, including speech

Feature

A Helping Hand

An engineering student builds a speech program to help an Italian child use her computer

Speech Technology News Features

Nuance Names Wes Hayden to Head New Enterprise Division

Genesys Telecommunications Laboratories CEO Wes Hayden joined Nuance Communications Oct. 1 as president of the company's new Enterprise Division. In this new position, Hayden will be responsible for managing strategy operations, marketing, professional services, and engineering for Nuance's enterprise products and solutions.

Flight Simulators Get a Voice

Voice analysis technologies provider Nemesysco will provide its layered voice analysis (LVA) technologies to BVR Systems, a provider of training and simulation solutions, for use in its virtual flight simulators for the military.

Datamonitor Report Finds Growth of Home-Based Contact Center Agents

In a report published today, market analysis firm Datamonitor found 47,000 customer service agents work from home worldwide, and expects this number to rise to almost 224,000 (a 36.4 percent increase) by 2012.

Nuance Powers Turkish Airline Applications

As further indication of how speech technologies in general, and interactive voice response (IVR) systems in particular, are becoming ubiquitous, Pegasus this week became the first Turkish airline to adopt a speech application for handling flight information calls.

Dublin Airport Gives Flight Information a Voice

Dublin Airport Authority announced today that it recently implemented a fully automated, speech-based flight information system to reduce contact center overload.

 
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