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Smart Customer Service
October 03, 2007
Bridging the Gap
Companies are unifying their self-service strategies to tightly integrate all self-service channels, including speech
A Helping Hand
An engineering student builds a speech program to help an Italian child use her computer
Speech Technology News Features
Nuance Names Wes Hayden to Head New Enterprise Division
Genesys Telecommunications Laboratories CEO Wes Hayden joined Nuance Communications Oct. 1 as president of the company's new Enterprise Division. In this new position, Hayden will be responsible for managing strategy operations, marketing, professional services, and engineering for Nuance's enterprise products and solutions.
Flight Simulators Get a Voice
Voice analysis technologies provider Nemesysco will provide its layered voice analysis (LVA) technologies to BVR Systems, a provider of training and simulation solutions, for use in its virtual flight simulators for the military.
Datamonitor Report Finds Growth of Home-Based Contact Center Agents
In a report published today, market analysis firm Datamonitor found 47,000 customer service agents work from home worldwide, and expects this number to rise to almost 224,000 (a 36.4 percent increase) by 2012.
Nuance Powers Turkish Airline Applications
As further indication of how speech technologies in general, and interactive voice response (IVR) systems in particular, are becoming ubiquitous, Pegasus this week became the first Turkish airline to adopt a speech application for handling flight information calls.
Dublin Airport Gives Flight Information a Voice
Dublin Airport Authority announced today that it recently implemented a fully automated, speech-based flight information system to reduce contact center overload.
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