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Smart Customer Service
October 31, 2007
At Bell, Your Voice Is Your Password
Canada's leading phone company rolls out largest voice biometrics solution in the world
Booking Reservations Without Reservation
For Reservation Center, call recording technology takes the hassle out of fixing travel troubles
Speech Technology Digest
Frost & Sullivan Recognizes Tellme for Excellence in Hosted Voice Self-Service
Analyst firm Frost & Sullivan on Wednesday honored Microsoft's Tellme subsidiary with its 2007 North American Award for Product Line Strategy, recognizing the company for its development and deployment of large-volume voice services and platform solutions and its insight into customer needs and product demands.
Speech Technology News Features
Partnering (and Adapting) for a Multichannel View
Speech analytics provider CallMiner announced today its partnership with Clarabridge, a Virginia-based text analysis software company.
New Car Kits To Use Voice
To ease a driver's responsibilities in the hands-busy, eyes-busy environment behind the wheel, Parrot introduced today two voice-powered products for cars and motorcycles, to be released during the second quarter of 2008.
Facebook Integrates SpinVox Speech-to-Text Applications
Through a deal reached today, Facebook will incorporate SpinVox's speech-to-text (STT) applications into its network, allowing users to update their status, write on comment boards, send messages to other users, and post blog-like ‘note' entries to their profiles.
Nuance Stakes Its Place in Mobility
Nuance unfolded its mobile roadmap during the company's Conversations users' conference yesterday in Boca Raton, Fla.
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