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Smart Customer Service
November 07, 2007
The merger of voice and video goes from spy-tech to high tech.
Speech Technology Digest
Phillips Pledges Continued Support for Medical Community
As the volume of medical information is expected to double, so too will the need for effective speech-based reporting systems.
Speech Technology News Features
Boeing's Credit Union Switches to Speech-Enabled IVR
Boeing Employees' Credit Union (BECU) selected TuVox for the redesign and restructure of its telephony infrastructure to include an interactive voice response (IVR) application.
Coalition Announces Open Platform for Mobile Devices
The Open Handset Alliance, an international coalition of 34 mobile operators, handset manufacturers, and semiconductor companies, announced today the development of Android, an open platform for mobile devices
Leading Dutch Grocer Uses Voxware to Voice-Enable Warehouses
Albert Heijn, a unit of the worldwide retail food conglomerate Royal Ahold, has deployed Voxware's voice picking solution in four regional distribution centers (DC's) throughout the Netherlands, and plans to begin installing it in two national DC's in January.
With One Voice Technologies, India's Residents Enter Dialtone 2.0
One Voice Technologies will provide its MobileVoice email reader, which allows users to read and send email from either a landline or mobile device, to Mahangar Telephone Nigman in India.
The View from AVIOS
Focus Groups Can Optimize Speech Applications
In designing a voice user interface, actual customers can best express the preferences of the customers.
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