November 14, 2007
Feature
Designing speech applications with the user in mind is the closest thing you'll find to an industry standard.
News Feature
Following in the footsteps of two other government organizations, the FBI chose Dragon NaturallySpeaking from Nuance Communications for use in creating documents throughout the organization.
Cisco and IBM announced today a joint front-office solution for retail banks designed to enhance customer service by unifying customer touch points across delivery channels, including branches, contact centers, and self-service kiosks.
Phone, navigation, and entertainment systems to remain hot, but other applications are possible.
Stressing the need for a uniform, automation-driven business optimization process, Convergys today announced the formation of its new Relationship Management Technology group.
NICE Systems SmartCenter application suite isolates only those calls that require managers to follow up.
Interest in speech analytics solutions as it applies to contact centers increased yesterday when CallMiner announced a stretegic partnership with CallCopy, the same day that Nexidia announced a partnership with Noble Systems.
Voice Value
Solution is the first to use IP phones rather than wearable computers.