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Smart Customer Service
November 14, 2007
The User Becomes a Standard Bearer
Designing speech applications with the user in mind is the closest thing you'll find to an industry standard.
Speech Technology News Features
FBI Joins Ranks of Government Organizations Deploying Nuance Software
Following in the footsteps of two other government organizations, the FBI chose Dragon NaturallySpeaking from Nuance Communications for use in creating documents throughout the organization.
When Superpowers Team Up, Banks Are the Beneficiaries
Cisco and IBM announced today a joint front-office solution for retail banks designed to enhance customer service by unifying customer touch points across delivery channels, including branches, contact centers, and self-service kiosks.
Automotive Voice Technology Market Expected to Hit $6.5 Billion by 2013
Phone, navigation, and entertainment systems to remain hot, but other applications are possible.
Convergys Urges Automated, Personalized Approach to Happy Customers
Stressing the need for a uniform, automation-driven business optimization process, Convergys today announced the formation of its new Relationship Management Technology group.
Solution Presents a NICE Way to Handle Cranky Holiday Calls
NICE Systems SmartCenter application suite isolates only those calls that require managers to follow up.
Speech Analytics Partnerships Herald Technology's Growth
Interest in speech analytics solutions as it applies to contact centers increased yesterday when CallMiner announced a stretegic partnership with CallCopy, the same day that Nexidia announced a partnership with Noble Systems.
Datria Fast Forwards Warehouse Speech Opportunities
Solution is the first to use IP phones rather than wearable computers.
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