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Smart Customer Service
January 30, 2008
Zeroing in on Opting Out
To stop callers from automatically dialing an agent, press or say 'Good VUI Design'
New Year, New Names
Speech Technology News Features
Holiday Smartphone Buyers Want Their Money Back
While electronics were very popular gift items this holiday season, slightly less than a quarter of those who bought smartphones this year ended up returning them to the retailer, according to new research by Opinion Research.
New Phone Reads to the Blind
K-NFB Reading Technology, a joint venture between Kurzweil Technologies and the National Federation of the Blind, unveiled today reading software designed for the Nokia N82 smartphone.
Commetrex’s BladeWare VXML CE: Good News for the SMB Market?
Commetrex, a telecom media-server and gateway technology provider, announced today that its BladeWare VoiceXML (VXML) Commercial Edition (CE) was selected by Interactive Intelligence. BladeWare VXML CE, a paid version of its open-source BladeWare VXML program, is the only VXML interpreter on the market updated for VXML's 2.1 standard.
Video Takes Front Stage in Envox 7.1
Envox Worldwide has released the newest version of its communications development platform, Envox 7.1. The updated version includes new features for interactive voice response, but also contains video capabilities that point toward a 3G-enabled mobile future.
French TV Says 'Oui' to blinkx
Multimedia search engine blinkx announced today its partnership with French international news channel FRANCE 24, in which blinkx users will be able to access the broadcaster's library of programming at blinkx.com.
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