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Smart Customer Service
March 12, 2008
The hidden value of someone behind the scenes.
Exploring VUI Designers: the Faces of Speech
Findings reveal unique characteristics that bind us as a profession.
Speech Technology News Features
Voice Still Searching for Its Place
Panelists at the Voice Search Conference, sponsored by the Applied Voice Input-Output Society (AVIOS) and TMA Associates, note that voice technologies still need to find their niche in the search space.
Microsoft, Nortel Deliver on UC Roadmap
Leading vendors deliver new joint unified communications solutions
STT Gives a New Voice to TTD
Sprint yesterday released WebCapTel, a free Web-based service that gives deaf or hard-of-hearing users the ability to read transcripts of telephone conversations while speaking to the other person.
Transcription Makes a Call to Salesforce.com
The addition of Simulscribe voicemail-to-text expands Salesforce.com services available by phone through Angel.com IVR.
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