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Smart Customer Service
April 23, 2008
Unified Communications Divided
An uptake is predicted in the adoption of unified communications applications, but the term itself remains undefined.
In Other Words
The Hidden Revenue in Translation
English-only systems are out of touch with modern global realities.
Speech Technology News Features
Making Sure Agents Stick to the Script
KomBea's ProtoCall solution uses predefined call flows and prerecorded audio files to regulate the contact center call flow.
Audiopoint ‘Links’ Internet and Phone with Voice
Personalized Voice Portal allows customized access to EarthLink's news and information using voice commands.
Partners Line Up for Microsoft Response Point
Microsoft has forged partnerships with Cbeyond and New Global Telecom (NGT) to provide fully-integrated voice over Internet Protocol (VoIP) services in anticipation of the summer release of Microsoft Response Point Service Pack 1.
Vlingo Named a 2008 FireStarter
With Yahoo's adoption of its technology, speech recognition company Vlingo has had a "hot" couple of months.
Voxify Supplies Genesys with Personalization
Conversation Engine is the basis for new Intelligent Customer Front Door solution.
Telrex Gets SaaS-y
Telrex is offering its full line of products on a monthly subscription basis.
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