April 23, 2008
FYI
An uptake is predicted in the adoption of unified communications applications, but the term itself remains undefined.
In Other Words
English-only systems are out of touch with modern global realities.
News Feature
KomBea's ProtoCall solution uses predefined call flows and prerecorded audio files to regulate the contact center call flow.
Personalized Voice Portal allows customized access to EarthLink's news and information using voice commands.
Microsoft has forged partnerships with Cbeyond and New Global Telecom (NGT) to provide fully-integrated voice over Internet Protocol (VoIP) services in anticipation of the summer release of Microsoft Response Point Service Pack 1.
With Yahoo's adoption of its technology, speech recognition company Vlingo has had a "hot" couple of months.
Conversation Engine is the basis for new Intelligent Customer Front Door solution.
Telrex is offering its full line of products on a monthly subscription basis.