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Smart Customer Service
May 14, 2008
Speech on a Network
Tear down the silos before adding voice to a services-oriented architecture.
Upwardly Mobile: Speech Answers the Wireless Call
Following a bevy of vendor announcements in April, speech is poised to better integrate into mobile devices.
Speech Technology News Features
Microsoft Expands Auto Offerings to Other Manufacturers
Microsoft software will come loaded into cars produced by Kia and Hyundai starting in November, when the software giant's one-year exclusivity agreement with Ford ends.
Voice Automation Hops to the Forefront
Ribbit, calling itself Silicon Valley's first phone company, launches a CRM integration with Salesforce.com, paving the way to unite business applications with the spoken word.
An Auto Attendant for the Little Guy
Active Voice chooses LumenVox speech recognition for SPEAK, an SMB-positioned auto attendant solution.
Call Logging Upgrades Available for Police
Because many of the country's public safety and emergency services agencies are using outdated and costly voice recording technologies for calls coming into 911 systems, Voice Print International launched a Technology Refresh Program to make replacing systems more affordable.
SpinVox Makes New Friends
Speech-to-text provider SpinVox announced the appointment of two executives who will spearhead its unified communications business, emphasizing the company's growing interest in the burgeoning market.
New Headsets Provide Voice Output
Sensory, a provider of embedded speech technologies for consumer products, announced the availability of BlueGenie Lite, a solution for Bluetooth headsets that focuses exclusively on voice output.
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