May 21, 2008
Feature
Contextualizing calls prepares speech analytics for mainstream adoption.
Industry View
Though technology has advanced, speech is still a second-class citizen.
News Feature
SpeechCycle's Caller Experience Index creates a numerical score that assesses the efficacy of call center solutions.
Court awards Verint $3.3 million in damages in a speech analytics patent infringement suit.
Vendors at this year's Voice Biometrics Conference in New York can expect elevated threat levels to be a catalyst for their burgeoning market.
Industry associations discuss their industry and speech recognition's affect on it with members of Congress.
Companies team to develop a voice-enabled food tracking system for mobile phones.