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Smart Customer Service
May 21, 2008
Mining for Meaning
Contextualizing calls prepares speech analytics for mainstream adoption.
Though technology has advanced, speech is still a second-class citizen.
Speech Technology News Features
A New Set of Call Center Metrics
SpeechCycle's Caller Experience Index creates a numerical score that assesses the efficacy of call center solutions.
Verint Wins Patent Case Against NICE Systems
Court awards Verint $3.3 million in damages in a speech analytics patent infringement suit.
Voice Biometrics a Fan Favorite Among Consumers
Vendors at this year's Voice Biometrics Conference in New York can expect elevated threat levels to be a catalyst for their burgeoning market.
Medical Transcriptionists Take Their Case to Washington
Industry associations discuss their industry and speech recognition's affect on it with members of Congress.
Voice as a Diet Aid
Companies team to develop a voice-enabled food tracking system for mobile phones.
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