Speech Technology Magazine
Subscribe to Magazine
Current Online Edition
Customer Service Experience
Online Reference Guides
Vertical Markets Guide
2015 Media Kit
2015 Editorial Calendar
Other Information Today Sites
Smart Customer Service
May 21, 2008
Mining for Meaning
Contextualizing calls prepares speech analytics for mainstream adoption.
Though technology has advanced, speech is still a second-class citizen.
Speech Technology News Features
A New Set of Call Center Metrics
SpeechCycle's Caller Experience Index creates a numerical score that assesses the efficacy of call center solutions.
Verint Wins Patent Case Against NICE Systems
Court awards Verint $3.3 million in damages in a speech analytics patent infringement suit.
Voice Biometrics a Fan Favorite Among Consumers
Vendors at this year's Voice Biometrics Conference in New York can expect elevated threat levels to be a catalyst for their burgeoning market.
Medical Transcriptionists Take Their Case to Washington
Industry associations discuss their industry and speech recognition's affect on it with members of Congress.
Voice as a Diet Aid
Companies team to develop a voice-enabled food tracking system for mobile phones.
Copyright © 2007 - 2015, Speech Technology Media, a division of Information Today, Inc.