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Smart Customer Service
May 28, 2008
Market Spotlight: Travel & Hospitality
The Sky's the Limit for IVRs
Ethics in VUI Design
Offer advice that you can back up with evidence.
Speech Technology Digest
Intervoice Launches Full Multichannel Contact Portal
End-to-end contact center solution focuses on customer-centric cost reductions.
Speech Technology News Features
Microsoft Add-On Lets Anyone Create Talking Documents (Almost)
Users of Microsoft Word can now produce content in popular assistive technology format.
Nuance to Develop a Rival to Sync
Partnership with Intel and Wind River Systems hopes to yield a more open platform for car voice systems.
The Drive's on to Cut In-Car Texting
In response to a survey that found a high number of people send text messages while driving, speech recognition company vlingo today called for a greater adoption of speech technologies in the mobile market.
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