Articles
Are the Brakes About to Be Applied to Speech-Enabled AI?
Kevin Brown //
07 Mar 2024
AI in the contact center has proved useful, but privacy issues loom.
Real-Time Transcription Serves an Immediate Need (or Lots of Them)
Kevin Brown //
19 Oct 2023
Contact centers are seeing all kinds of potential use cases,
Large Language Models Are Suddenly All the Talk in Speech Technology
Kevin Brown //
12 Jun 2023
A few considerations before going all in on the hype.
ChatGPT: Why the Hype and How Does It Affect Speech Technology?
Kevin Brown //
28 Feb 2023
The AI chatbot is a fascinating step forward, and soon it could be much more,
New Omnichannel Offerings Share the Power of NLU
Kevin Brown //
20 Sep 2022
Natural language understanding is enabling a budding omnichannel revolution.
The Conversational Cloud Promises Breakthroughs, and Plenty of Complexity
Kevin Brown //
07 Jul 2022
Cloud-delivered speech services are the future, and that future will require a lot of thought.
Real-Time Speech Transcription Spells Out Contact Center Excellence
Kevin Brown //
23 Mar 2022
This former nice-to-have is becoming increasingly critical for agent training.
Speech Technology's Invaluable Assist
Kevin Brown //
02 Sep 2021
Our extraordinary assistive speech technologies were years in the making.
2021 Speech Industry Award Winner: Microsoft Buys Big with Nuance
The Editors of Speech Technology //
02 Aug 2021
Nuance had long been considered an acquisition target, and Microsoft finally pulled off a deal in April worth $19.7 billion. Microsoft reportedly plans to use Nuance's technology to augment its cloud products for healthcare, which were launched last year.
Speech Is Headed in New Directions
Leonard Klie //
30 Jul 2021
Though still in its very earliest stages, edge computing is being recognized for the transformative role it could play in voice interfaces.