Articles

Get Speech Recognition Right the First Time, but Quickly!

The technology is seeing much-needed improvements across the board.

Speech Technology Is Primed for a Big Leap Forward

Personal assistants? Try personalized assistants.

Speaking of Speech Tech’s Future, It Suddenly Arrived

Let's not take all of this progress for granted.

Are the Brakes About to Be Applied to Speech-Enabled AI?

AI in the contact center has proved useful, but privacy issues loom.

Real-Time Transcription Serves an Immediate Need (or Lots of Them)

Contact centers are seeing all kinds of potential use cases,

Large Language Models Are Suddenly All the Talk in Speech Technology

A few considerations before going all in on the hype.

ChatGPT: Why the Hype and How Does It Affect Speech Technology?

The AI chatbot is a fascinating step forward, and soon it could be much more,

New Omnichannel Offerings Share the Power of NLU

Natural language understanding is enabling a budding omnichannel revolution.

The Conversational Cloud Promises Breakthroughs, and Plenty of Complexity

Cloud-delivered speech services are the future, and that future will require a lot of thought.

Real-Time Speech Transcription Spells Out Contact Center Excellence

This former nice-to-have is becoming increasingly critical for agent training.