Security in the Cloud

Your data is secure with low-cost hosting options for voice biometrics.

Posted 08 Mar 2010 / March/April 2010 Issue - by Leonard Klie

 

Competition Heats Up

But delivering functional voice search services will take time and effort.

Posted 08 Mar 2010 / March/April 2010 Issue - by Paul Korzeniowski

Vendor Deep Dive: Ribbit

Changing the Game: Ribbit enables quantum leaps in productivity.

Posted 08 Mar 2010 / March/April 2010 Issue - by Adam Boretz

 

Is Google's New Phone Sparking a Mobile War?

With its Nexus One 'superphone,' Google looks to take on Apple.

Posted 08 Mar 2010 / March/April 2010 Issue - by Leonard Klie

Market Spotlight: Nonprofits

Low-cost solutions could make a contribution.

Posted 08 Mar 2010 / March/April 2010 Issue - by Leonard Klie

Nuance's Acquisitions Cement Its Position in Voicemail to Text, Dictation

The company brings its speech technologies to new audiences and devices.

Posted 08 Mar 2010 / March/April 2010 Issue - by Adam Boretz

Overheard/Underheard

Under-the-radar speech news.

Posted 08 Mar 2010 / March/April 2010 Issue - by Adam Boretz

The Driving Need for More Speech

Two initiatives expand Nuance Communications' reach in the automotive sector.

Posted 08 Mar 2010 / March/April 2010 Issue - by Adam Boretz

 

Messaging System Passes the Test

In a drill at the University of Pennsylvania, an emergency notification system reaches 53,000 people in less than eight minutes.

Posted 08 Mar 2010 / March/April 2010 Issue - by Leonard Klie

This Call Center Solution Delivers

Interactive Intelligence's CIC 3.0 is making it easier for Pizza Pizza to bring tens of millions of orders to customers across Canada.

Posted 08 Mar 2010 / March/April 2010 Issue - by Adam Boretz

 

COLUMNS:

Aim for Customer Love

Posted 08 Mar 2010 / March/April 2010 Issue - by David Myron

 

Voice Self-Service Is Essential for Achieving Goals

But companies and IT have different ideas about using the technology.

Posted 05 Mar 2010 / March/April 2010 Issue - by Donna Fluss

 

Grammatically Speaking

Setting the standard for determining what a caller wants

Posted 05 Mar 2010 / March/April 2010 Issue - by James A. Larson

 

Speech Needs to Get Personal

Caller data is needed to make personalization perfect.

Posted 08 Mar 2010 / March/April 2010 Issue - by Aaron Fisher

 

The Modality of Last Resort

Consider the IVR avoiders as well as the supporters.

Posted 08 Mar 2010 / March/April 2010 Issue - by Susan L. Hura

 

What Speech Can Reveal About Your Health

Adjusting analytics to determine the meaning of a cough.

Posted 08 Mar 2010 / March/April 2010 Issue - by Lorin Wilde

 

Mobility Ubiquity

Can speech make it on mobile devices?

Posted 08 Mar 2010 / March/April 2010 Issue - by Nancy Jamison

 

Voicemail-to-Text

Posted 08 Mar 2010 / March/April 2010 Issue - by Leonard Klie