July/August 2012
Magazine Features
The 2012 Implementation Awards
The Editors of Speech Technology //
10 Jul 2012
The 2012 Market Leaders
The Editors of Speech Technology //
10 Jul 2012
The 2012 Speech Luminaries
The Editors of Speech Technology //
10 Jul 2012
The 2012 Star Performers
The Editors of Speech Technology //
10 Jul 2012
COLUMNS:
Editor's Letter
What's Fueling Speech Technology's Growth
David Myron //
10 Jul 2012
The Business Case
Mobility May Shake up the Service World
Donna Fluss //
10 Jul 2012
If mobile's not part of your operation, customers will go elsewhere.
Forward Thinking
Job Descriptions for Personal Assistants
James A. Larson //
10 Jul 2012
Radar O'Reilly is a tough act to follow.
Inside Outsourcing
Outsourcing Versus Offshoring
Sandip Sen //
10 Jul 2012
Despite common confusion, the two are not one and the same.
Interact
Usability Testing Connects the Dots
Susan Hura //
10 Jul 2012
This valuable tool offers unique insights into caller motivations.
A View from AVIOS
New Directions in Natural Language Understanding
Deborah Dahl //
10 Jul 2012
Watson and Siri are only the beginning.
Voice Value
Mobile Customer Care Just Got Stickier
Nancy Jamison //
10 Jul 2012
Siri's got company, and there's more coming.
FYI
A Small Firm Takes on the Big Smartphone Makers over Voice Patents
Leonard Klie //
10 Jul 2012
ETS Adds Voice identification to Increase TOEFL Exam Security
Leonard Klie //
10 Jul 2012
NY Area Airports Pilot Speech to Speed Travelers Along
Leonard Klie //
10 Jul 2012
Overheard Underheard
Leonard Klie //
10 Jul 2012
Synchronoss Acquires SpeechCycle
Michele Masterson //
10 Jul 2012