Sounding Board
Speech is already making life easier every day.
Sounding Board,
Posted 22 Mar 2013
Consumer trust of IVRs is being propelled by mainstream mobile applications.
Sounding Board,
Posted 04 Jan 2013
A cloud-based PBX should have all the capabilities of the fixed-line version.
Sounding Board,
Posted 12 Dec 2012
When choosing an IVR system, look for a vendor that offers a complete solution on its own.
Sounding Board,
Posted 14 Nov 2012
Keeping your contact center functioning is the primary goal.
Sounding Board,
Posted 28 Oct 2012
Automatic speech recognition still falls short after 60 years of research, but there is progress.
Sounding Board,
Posted 11 Oct 2012
The (tongue-in-cheek) lamentations of a VUI designer.
Sounding Board,
Posted 10 Sep 2012
New technology advancements make customer intelligence tools more available to everyone.
Sounding Board,
Posted 27 Aug 2012
Sounding Board,
Posted 14 Mar 2012
Speech processing efficiencies deliver powerful competitive advantages.
Sounding Board,
Posted 16 Jan 2012
How mobile applications have been changed forever.
Sounding Board,
Posted 19 Dec 2011
Apple's serious investment in the new iPhone 4S app is a turning point for the industry.
Sounding Board,
Posted 29 Nov 2011
Mobile strategy insights for the financial industry contact center.
Sounding Board,
Posted 27 Oct 2011
First you need to understand what I'm saying
Sounding Board,
Posted 22 Aug 2011
The smartphone revolution is changing speech technology.
Sounding Board,
Posted 13 Jul 2011
Virtualization makes sense for contact centers
Sounding Board,
Posted 08 Jun 2011
The IVR doesn't have to take on the role of selling to be an effective tool.
Sounding Board,
Posted 09 May 2011
Virtualization makes sense for contact centers.
Sounding Board,
Posted 04 Apr 2011
Many business problems can be solved using cloud-hosted speech search and cloud-based storage technology.
Sounding Board,
Posted 09 Mar 2011
Customer interaction analytics solutions help break down the siloes of data that exist at most organizations.
Sounding Board,
Posted 09 Feb 2011
Natural language clears up the out-of-grammar challenges faced by speech recognition systems.
Sounding Board,
Posted 14 Dec 2010
New offerings put anything and everything into the clouds.
Sounding Board,
Posted 05 Nov 2010
Many business problems can be solved using cloud-hosted speech search and cloud-based storage technology.
Sounding Board,
Posted 06 Oct 2010
Examining speech application errors reveals several more likely causes.
Sounding Board,
Posted 09 Sep 2010
The new generation has its own thoughts—and preferences—when it comes to voice technologies.
Sounding Board,
Posted 06 Aug 2010
Many factors play into how well a speech recognition engine adapts to the characteristics of each speaker.
Sounding Board,
Posted 16 Jul 2010
Listening to what your callers and applications are telling you makes all the difference.
Sounding Board,
Posted 14 Jun 2010
The use cases for speaker verification are well-established, so start adopting it already.
Sounding Board,
Posted 30 Mar 2010
Understanding customer behavior is important no matter the medium of choice.
Sounding Board,
Posted 16 Feb 2010