Sounding Board

The Importance of Adaptation in Automatic Speech Recognition Many factors play into how well a speech recognition engine adapts to the characteristics of each speaker. Sounding Board, Posted 16 Jul 2010

The Elements of Tuning Listening to what your callers and applications are telling you makes all the difference. Sounding Board, Posted 14 Jun 2010

What's Everyone Waiting for? The use cases for speaker verification are well-established, so start adopting it already. Sounding Board, Posted 30 Mar 2010

Social Media Meets Speech Analytics Understanding customer behavior is important no matter the medium of choice. Sounding Board, Posted 16 Feb 2010

Deploying Speech…Now and in the Future Speech should be seen as a valuable user interface that should be integrated into an overall contact center solution. Sounding Board, Posted 11 Jan 2010

Audio Data Liberation: How It Can Result in New Business Intelligence The march toward data liberation in call centers is inevitable and unstoppable. Sounding Board, Posted 09 Nov 2009

The W3C Talks SIV Speaker verification will become a specification within VoiceXML 3.0. Sounding Board, Posted 20 Aug 2009

Voice Authentication—It’s Not Just for IVR Anymore Leveraging voice authentication as an on-demand service within a multifactor authentication approach across the enterprise in agent, IVR, Web, and mobile device environments. Sounding Board, Posted 20 Jul 2009

Beat the Downturn With the right ROI analysis, you can predict the future. Sounding Board, Posted 22 Jun 2009

The Social Rules of Speech Recognition Speech lets companies interact with people on a much deeper level. Sounding Board, Posted 20 May 2009

Creating Dynamic Multimodal Interactions Using simultaneous voice and data to enhance the customer experience. Sounding Board, Posted 05 May 2009

Safeguarding Your Voice Infrastructure Breaking into your customer-service operation may be easier than you think, but it doesn't have to be. Sounding Board, Posted 20 Apr 2009

Speech Analytics Diagnoses Healthcare's Ills Speech analytics is particularly well-suited to addressing service challenges in the healthcare industry. Sounding Board, Posted 06 Apr 2009

The Sexier Side of the Warehousing Industry This year's ProMat Show finds speech technologies in all the nicest places. Sounding Board, Posted 06 Mar 2009

Minimizing the Use of Digits in Voice Biometrics Using words and phrases as tokens reduces the security threat associated with number strings. Sounding Board, Posted 06 Feb 2009

The High Wire Act of Demoing Speech Tips to maximize the chances of success and minimize the agony when failure takes place during the demo. Sounding Board, Posted 06 Jan 2009

Automation: A Guide, Not a Gatekeeper The perfect answer is to guide callers to a more satisfying customer experience without blocking their path to an agent. Sounding Board, Posted 05 Dec 2008

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