Sounding Board
The Importance of Adaptation in Automatic Speech Recognition
Many factors play into how well a speech recognition engine adapts to the characteristics of each speaker.
Sounding Board, Posted 16 Jul 2010
The Elements of Tuning
Listening to what your callers and applications are telling you makes all the difference.
Sounding Board, Posted 14 Jun 2010
What's Everyone Waiting for?
The use cases for speaker verification are well-established, so start adopting it already.
Sounding Board, Posted 30 Mar 2010
Social Media Meets Speech Analytics
Understanding customer behavior is important no matter the medium of choice.
Sounding Board, Posted 16 Feb 2010
Deploying Speech…Now and in the Future
Speech should be seen as a valuable user interface that should be integrated into an overall contact center solution.
Sounding Board, Posted 11 Jan 2010
Audio Data Liberation: How It Can Result in New Business Intelligence
The march toward data liberation in call centers is inevitable and unstoppable.
Sounding Board, Posted 09 Nov 2009
The W3C Talks SIV
Speaker verification will become a specification within VoiceXML 3.0.
Sounding Board, Posted 20 Aug 2009
Voice Authentication—It’s Not Just for IVR Anymore
Leveraging voice authentication as an on-demand service within a multifactor authentication approach across the enterprise in agent, IVR, Web, and mobile device environments.
Sounding Board, Posted 20 Jul 2009
Beat the Downturn
With the right ROI analysis, you can predict the future.
Sounding Board, Posted 22 Jun 2009
The Social Rules of Speech Recognition
Speech lets companies interact with people on a much deeper level.
Sounding Board, Posted 20 May 2009
Creating Dynamic Multimodal Interactions
Using simultaneous voice and data to enhance the customer experience.
Sounding Board, Posted 05 May 2009
Safeguarding Your Voice Infrastructure
Breaking into your customer-service operation may be easier than you think, but it doesn't have to be.
Sounding Board, Posted 20 Apr 2009
Speech Analytics Diagnoses Healthcare's Ills
Speech analytics is particularly well-suited to addressing service challenges in the healthcare industry.
Sounding Board, Posted 06 Apr 2009
The Sexier Side of the Warehousing Industry
This year's ProMat Show finds speech technologies in all the nicest places.
Sounding Board, Posted 06 Mar 2009
Minimizing the Use of Digits in Voice Biometrics
Using words and phrases as tokens reduces the security threat associated with number strings.
Sounding Board, Posted 06 Feb 2009
The High Wire Act of Demoing Speech
Tips to maximize the chances of success and minimize the agony when failure takes place during the demo.
Sounding Board, Posted 06 Jan 2009
Automation: A Guide, Not a Gatekeeper
The perfect answer is to guide callers to a more satisfying customer experience without blocking their path to an agent.
Sounding Board, Posted 05 Dec 2008
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