AVST Enhances CallXpress with STT

Applied Voice & Speech Technologies (AVST) today announced that its flagship unified communications (UC) platform, CallXpress, will leverage GotVoice’s Voicemail-to-Text functionality to enable users to read their voicemail messages on their mobile devices or computers.

When a voicemail message comes in at a time that is inconvenient for the recipient, CallXpress receives the voicemail message and sends it to the GotVoice transcription service, which then transforms it into text. GotVoice employs a two-part voicemail transcription process that fine tunes and cross checks messages for accuracy. Messages are then sent by GotVoice to the user’s email or as a text message (SMS) to any mobile device that he chooses.

According to Tom Minifie, AVST’s chief technology officer, “GotVoice is natively supported by CallXpress and works right out of the box, making it extremely simple for CallXpress users to upgrade to speech-to-text capabilities. Speech-to-text is truly the next iteration of unified messaging, taking single mailbox access to the next level by making voicemail messages viewable and easily searchable before listening to them in their entirety.  VST was a pioneer in providing email reading over the telephone by using text-to-speech technology, and the integration with GotVoice is another example of AVST’s best-in-class approach to providing next-generation UC functionalities that make users more productive and accessible than ever before.”

“Voicemail-to-Text changes the way that people communicate by streamlining the communication process and allowing messages to be received in a manner that is convenient for the recipient,” noted Colin Lamont, vice president of marketing at GotVoice. “Giving users the ability to understand a message at a glance greatly improves recipient productivity and efficiency and provides greater convenience, as they can now quickly scan messages for importance and reply accordingly.”

With more than 40,000 systems deployed worldwide, AVST’s flagship product, CallXpress, delivers call processing, voicemail, unified messaging, fax, notification, and speech-enabled personal assistant and automated attendant capabilities to help organizations become more productive.