IQ Services, a provider of managed testing services for contact center and communications solutions, launched the Investment Protection Program for Contact Center and Communication Solution.

The Investment Protection Program™ allows solution owners to manage and control financial, schedule, and technical risks with proactive planning, testing, and monitoring throughout the five stages of the communication solution life cycle: planning, development, deployment, production, and evolution.

"The question isn’t about whether or not there will be issues. The question is how can we detect and address issues as early as possible to avoid all or as much customer impact and unexpected cost as possible," says Jim Jenkins, IQ Services' president and CEO. "The earlier you catch and resolve the issues, the better your return."

The Investment Protection Program identifies the areas of greatest and lowest risk for your solution, throughout the life cycle, so you can put your project testing resources where they will deliver the most value. Because the program makes it possible for IQ Services to function as another member of your team, customers can easily mold the services to into their existing risk management processes and quality teams.