MicroAutomation, a systems integrator of call center automation solutions, today announced a new online tool to help customers report any operation issues quickly and efficiently.

This new service, the MicroAutomation Online Support System, allows customers to enter their issue tickets and track the progress of their tickets online.

“This dynamic system empowers our customers to actively monitor and review any issues they may experience,” said Suresh Gursahaney, president of MicroAutomation.“Instead of waiting for a return call from our support team, our customers know exactly when their ticket has been assigned to a technician and can track its progress in real-time online. Our customers can also sort and print out their tickets according to their standards. Therefore this system can identify trends, provide immediate response, and eliminate any operation downtime.”

The initial customer feedback since the launch of the MicroAutomation Online Support System has been very favorable. MicroAutomation will continue to improve the system to further enhance and improve the overall experience of customer interactions.