DUBLIN - The days of touchtone menus for self-service solutions are over - at least for customers of the Swiss financial institution PostFinance. Beginning June 2005, they will no longer use the buttons on their phone to get account and finance information - instead they will use their voice to inquire about their account balance, fund prices, or to report a stolen bank card.
The application, deployed on Voxpilot's Open Media Platform, will be available in four languages - French, English, German and Italian - and will be protected by a user number and PIN code. The service offers 24/7 access to customer-critical information.
Swisscom Systems put together the project for PostFinance, the financial arm of the Swiss Post Office. Insonic AG will develop the speech application, which is expected to answer more than 2 million calls per year.
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