Speech Technology Magazine

eGain Expands Speech Analytics Capabilities with Exony Acquisition

The acquisition of Exony adds to eGain's contact center management and voice analytics.
Posted Jul 30, 2014
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eGain, a provider of customer engagement solutions, will acquire Exony, a contact center software provider, for $16.1 million. The deal extends eGain's platform with contact center management, reporting, and analytics capabilities.

Exony, which is based in England, provides voice resource management and advanced contact center analytics solutions that are used by more than 80 clients with contact center operations across 34 countries.

"Enterprises want to implement omnichannel capabilities as they consolidate contact centers," said Ashu Roy, CEO of eGain, in a statement. "Together, we will help clients take the effort out of omnichannel. The combination gives us increased scale and creates new opportunities to accelerate growth."

"We are pleased to join the eGain team and see strong synergies in our combined voice and digital platform," said Rex Dorricott, CEO of Exony, in a statement. "Moreover, both eGain and Exony are strong SolutionsPlus partners of Cisco. Working as one, we will deliver even more innovative solutions to the Cisco ecosystem."


 

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Learn more about the companies mentioned in this article in the Speech Technology Buyer's Guide:
Cisco