Speech Technology Magazine

Category: Auto Attendant Solutions

Linc Joins Shopify Plus Technology Partner Program

Linc delivers chat and voice capabilities to Shopify Plus users via Messenger, WhatsApp, Google Home, Amazon Alexa, and other digital channels.
Speech Technology Digest, Posted 13 Jun 2017

Explosive Growth Eyed for Voice Assistants

A report by Ovum predicts more than 7.5 billion units by 2021, exceeding the world population.
Speech Technology News Features, Posted 23 May 2017

Enacomm Introduces Credit Unions to Voice Assistants

Enacomm Voice Authentication lets credit unions provide a secure solution for personal banking.
Speech Technology Digest, Posted 19 May 2017

Voice-Activated Virtual Assistants Alter Buying Behavior

Consumers who own virtual assistants are less likely to make in-store purchases and do online research, a consumer study by Toluna found.
Speech Technology Digest, Posted 19 May 2017

Cooey Rolls Out MyCooey Voice Assistant for Caregivers

MyCooey is a voice-based point-of-care solution for remote healthcare monitoring.
Speech Technology Digest, Posted 16 May 2017

Kirusa Launches InstaVoice

Kirusa's InstaVoice is a voicemail skill for Amazon's Alexa platform.
Speech Technology Digest, Posted 23 Mar 2017

Volume Adds IBM Watson-Powered Voice App to Its Website

Volume has released a commercial cognitive website capable of engaging visitors in natural language conversations.
Speech Technology Digest, Posted 28 Nov 2016

Sundown Launches Artificial Intelligence App Chloe for Magento

Sundown AI enhances the mobile users' experience through a new voice-powered app integration with Magento.
Speech Technology Digest, Posted 08 Nov 2016

Samsung Acquires Virtual Assistant Viv

Samsung moves further into voice-enabled, natural language interfaces for developers.
Speech Technology News Features, Posted 06 Oct 2016

[24]7 and Amdocs Partner

[24]7 is partnering with Amdocs to deliver intelligent, personalized customer support across all service channels, for the telecommunications industry. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 09 Sep 2016

Interactions Raises $56 Million in VC Funding

The investment will fuel Interactions' development of core artificial intelligence and natural language technologies for customer care. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 12 Aug 2016

TouchCommerce Partners with Nuance for TouchAssist

TouchAssist blends TouchCommerce's chat and virtual assistant technology with Nuance's Nina and natural language understanding technology.
Speech Technology News Features, Posted 20 Jul 2016

Microsoft Acquires Wand Labs

Microsoft's purchase of Wand Labs will accelerate its efforts to build "Conversation as a Platform."
Speech Technology Digest, Posted 20 Jun 2016

Radish Systems Partners with GM Voices

The partnership adds voices to ChoiceView visual IVR.
Speech Technology Digest, Posted 11 Apr 2016

Uniphore Plans for Global Expansion

Indian speech technology company Uniphore plans to expand across the United States, Europe, and Southeast Asia.
Speech Technology Digest, Posted 18 Mar 2016

AVST Offers CX-E in the Cloud

A new subscription-based cloud delivery model maintains all of CX-E's premises-based features.
Speech Technology Digest, Posted 14 Mar 2016

SoundHound Launches New Hound Voice Search and Virtual Assistant

Now available for iOS and Android devices, SoundHound's natural language voice recognition app features new partnerships with Yelp and Uber.
Speech Technology Digest, Posted 02 Mar 2016

Interactions Upgrades Its Speech Offerings

The company is launching a new speech platform and virtual assistant technology.
Speech Technology News Features, Posted 04 Feb 2016

NoHold Increases Supported Languages to 13

The NoHold Virtual Assistant can provide localized support within days.
Speech Technology Digest, Posted 28 Dec 2015

Creative Virtual Adds Its Virtual Assistants to Genesys' AppFoundry

The Smart Help solutions improve customer engagement through natural language dialogues.
Speech Technology Digest, Posted 10 Nov 2015

finUNO Unveils Multimodal Intelligent Financial Assistant Fin1

Fin1 will allow consumers to engage with brokerages, wealth managers, and financial advisors. (Featured on DestinationCRM.com.)
Speech Technology Digest, Posted 14 Oct 2015

Artificial Solutions Releases Teneo 4

Teneo 4 provides a single platform for the development of artificial intelligence and natural language apps.
Speech Technology Digest, Posted 29 Sep 2015

User Interface Innovations Will Transform Human-Machine Interactions, Frost & Sullivan Finds

Key enabling technologies will include gesture recognition, image recognition, and natural language processing.
Speech Technology Digest, Posted 08 Sep 2015

Intelligent Virtual Assistant Market to See 32% CAGR Through 2022

Transparency Market Research expects the global intelligent virtual assistant market to reach $5.1 billion by 2022.
Speech Technology Digest, Posted 08 Sep 2015

Shell Uses Artificial Solutions' Virtual Assistants

Artificial Solutions' Teneo platform helps meet the demand for fast self-service customer support.
Speech Technology Digest, Posted 11 Aug 2015

ING Netherlands Launches Voice Biometrics Payment System Powered by Nuance

ING is the first bank in the Netherlands to introduce voice-activated payments through its mobile banking app
Speech Technology Digest, Posted 28 Jul 2015

USAA and Nuance Create a Financial Virtual Assistant

The Savings Coach's virtual assistant and gaming features prove successful with first-time savers.
Speech Technology News Features, Posted 24 Jul 2015

Virtual Digital Assistant Market to Quadruple in Five Years

Research firm Tractica expects the market for digital virtual assistants to grow from 821 million in 2014 to more than 3.3 billion by 2020.
Speech Technology Digest, Posted 13 Jul 2015

MindMeld, Sense.ly Partner on Virtual Nurse App

Users can use voice to describe conditions and connect with the proper information or personnel for diagnosis and treatment.
Speech Technology News Features, Posted 30 Jun 2015

[24]7 Launches Virtual Agent Technology

The virtual agent relies on technology gained during [24]7's acquisition of IntelliResponse.
Speech Technology Digest, Posted 15 Jun 2015

Gas South Deploys USAN’s Omnichannel Customer Engagement Solution

The gas provider will install USAN's call center technologies.
Speech Technology Digest, Posted 03 Jun 2015

LinguaSys Launches Natural Language User Interface Server

With LinguaSys' new NLUI Server, developers can create natural language conversational interfaces in more than 20 languages.
Speech Technology News Features, Posted 11 Feb 2015

ING Rolls Out Nuance's Voice-Controlled Mobile Banking App

Nuance Nina offers hands-free banking.
Speech Technology Digest, Posted 16 Sep 2014

Enacomm Teams Up with Credit Union Core Processor Corelation

Shows credit union community how intelligent customer self-service technology can help cut costs and attract and retain members.
Speech Technology Digest, Posted 27 Aug 2014

Vonjour Releases Virtual Voicemail Dashboard

Vonjour.com releases virtual voicemail dashboard to provide businesses a central hub to communicate with customers.
Speech Technology News Features, Posted 07 Apr 2014

Can Watson Replace Customer Service Agents?

IBM's famed computer will still need improved speech technologies to be fully effective.
Sponsored Guest Commentary, Posted 24 Jul 2013

Servion Partners with Nuance Enterprise Division

Relationship provides services for enabling customer self-service solutions.
Speech Technology Digest, Posted 15 Apr 2013

Nuance Updates Its Nina Virtual Assistant

The mobile phone app now speaks and understands 38 languages.
Speech Technology News Features, Posted 06 Feb 2013

A Growing Acceptance of Computer-Generated Voice Technology

Consumer trust of IVRs is being propelled by mainstream mobile applications.
Sponsored Guest Commentary, Posted 04 Jan 2013

Online Self-Service at Copa Airlines Expands to Facebook

IntelliResponse Virtual Agent Technology Helps Copa Airlines Take Customer Service Directly to the World's Largest Social Media Channel
Speech Technology Digest, Posted 06 Sep 2012

Spoken Communications Partners with Varolii

The partnership will extend solutions across inbound and outbound contacts.
Speech Technology Digest, Posted 21 Feb 2012

SpeechCycle Awarded Patent for Repeat Caller Process

New patent covers call back disposition and re-evaluation in IVR-based customer care.
Speech Technology News Features, Posted 08 Feb 2012

West to Acquire HyperCube

By acquiring the switching services provider, West is expected to grow its position in the IP, mobile, and unified communications space.
Speech Technology News Features, Posted 05 Dec 2011

VoiceHub Launches Low-Cost Call Router with Speech Recognition

VoiceHub brings a speech recognition-based phone service to entrepreneurs, mobile workers, and small to medium businesses.
Speech Technology News Features, Posted 04 Nov 2011

Interactive Intelligence to Launch Cloud-based Communications Trial Program

"Quick Spin" program designed to further reduce risk of migrating to communications-as-a-service.
Speech Technology News Features, Posted 17 Oct 2011

Nuance, Ford Collaborate on Speech Understanding and Intent

Pair aims to make voice recognition more intuitive in SYNC in-car telematics system
FYI, Posted 01 Sep 2011

SpeechCycle and Novauris Partner to Enhance Customer Service Solution

Novauris large-vocabulary speech recognition technology enables SpeechCycle to offer new speech capabilities through LevelOne Agents solution.
Speech Technology Digest, Posted 10 Aug 2011

VoltDelta OnDemand Enables RightNow Technologies CRM with Contact Center On Demand

VoltDelta's virtual contact center infrastructure is now integrated with RightNow CX Desktops
Speech Technology Digest, Posted 10 Aug 2011

IVR Technology Group Releases iCall

iCall is a feature-rich, streamlined approach to automated outbound call processing.
Speech Technology Digest, Posted 20 Apr 2011

Nuance Takes Natural Language on the Fast Track

New Call Steering Fast Start offering cuts the cost and time to deploy a natural language interface in half.
Speech Technology News Features, Posted 30 Mar 2011

Nuance's Speech Attendant 11 Is Now Avaya-Compliant

SpeechAttendant helps businesses leverage their investments in Avaya communications infrastructure with speech-driven automated attendant solutions.
Speech Technology Digest, Posted 11 Jan 2011

Speech Helps Weed Out Overdue Accounts

A landscaping company uses an outbound solution to reach delinquent customers.
Deployments, Posted 05 Jan 2011

Avatars Meet the Challenge

A SpeechTEK Europe session showed the appeal of the technology.
Feature, Posted 01 Nov 2010

New App Brings Social Media to Standard Voicemail

TTS and speech recognition combine with traditional voicemail platforms to make for a more interactive messaging experience.
Speech Technology News Features, Posted 26 Oct 2010

IVR Technology Group Comes Back with iAnswerListen to this article in TTS, powered by Loquendo

The customizable automated call answering system was specifically built with the medical community in mind.
Speech Technology News Features, Posted 19 Aug 2010

NEC Adds Advanced Unified Messaging with Speech Recognition

NEC gives employees a personal assistant and access to speech recognition applications for on-the-go messaging.
Speech Technology Digest, Posted 08 Jul 2010

LiveVox Automates Voicemail Compliance on Manual and Preview Calls

Voicemail management tool keeps agents focused on consumer interactions and ensures compliant messages on all calls.
Speech Technology Digest, Posted 08 Jul 2010

Interactive Intelligence Enhances Communications-as-a-Service OfferingListen to this article in TTS, powered by Loquendo

Company adds Web portal, workforce management, and agentless dialing applications to more effectively address rapidly growing hosted business.
Speech Technology News Features, Posted 18 May 2010

Ringio Launches New Cloud-Based Rich Calling Service for SMBs

The solution integrates CRM and intelligent routing to give users a history of interactions with callers.
Speech Technology Digest, Posted 19 Apr 2010

VoxOx Launches Personal Assistant Version 2

New application helps users manage their inbound voice communications.
Speech Technology Digest, Posted 07 Jan 2010

Cbeyond Launches Cloud-Based Virtual ReceptionistListen to this article in TTS, powered by Loquendo

The service offers call answering, call routing, voicemail integration, company directory, and more.
Speech Technology News Features, Posted 18 Dec 2009

SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London

SpeechTEK's first ever European event
Speech Technology Digest, Posted 28 Aug 2009

Analyze This, with TelStratListen to this article in TTS, powered by Loquendo

TelStrat launches a speech analytics component for its call center solution.
Speech Technology News Features, Posted 02 Apr 2009

Loquendo and ConverTec Partner on Speech Apps

Virtual Attendant and Virtual Assistant will rely on Loquendo speech engines.
Speech Technology Digest, Posted 27 Mar 2009

Digium and Braxtel Enter Software Partnership

Braxtel's new open source Contact Q contact center solution builds on Digium's Asterisk telephony platform.
Speech Technology Digest, Posted 29 Jan 2009

Excendia Makes Its Speech-Enabled Virtual Assistant Available on Sylantro's Hosted VoIP Platform

The Excendia Virtual Assistant adds safe mobility and smart telephony to Sylantro's hosted VoIP platform, allowing users to use voice commands to access and manage their telephone, contacts, email, and appointments.
Speech Technology Digest, Posted 01 Dec 2008

Ready for the New Telemarketing Rules?Listen to this article in TTS, powered by Loquendo

Ifbyphone is deploying enhanced tools to make it easier for companies to comply with the new Federal Trade Commission Telemarketing Sales Rule.
Speech Technology News Features, Posted 24 Nov 2008

Ydilo Partners with IBM on Natural Language Recognition to Call-Management Operations

Ydilo has become an IBM Business Partner by incorporating Websphere Voice Server into its speech software to better serve its customers with advanced speech-enabled solutions.
Speech Technology Digest, Posted 20 Nov 2008

Enghouse to Acquire Envox Worldwide for $14 Million

Acquisition brings Syntellect and Envox together, strengthening their global reach, distribution channels, market focus, and technology portfolio.
Speech Technology News Features, Posted 21 Oct 2008

Rotary Gets a Speech Lift

A subsidiary of Dover Corporation, Rotary Lift is the leading manufacturer of vehicle lifts and equipment for the automotive industry. Its success is based on 80 years of continued innovation in delivering tools and solutions that increase the productivity of service technicians. By providing a competitive advantage to customers, Rotary helps technicians get more done and generate more profit. It's no surprise that Rotary is always looking for ways to gain efficiencies.
Deployments, Posted 12 Sep 2006
Companies: Auto Attendant Solutions
All Worldly Voices
Convergys  Corporation
Parlance Corporation
Plum Voice