SpeechTechMag.com

Category: Auto Attendant Solutions

SpeechCycle Awarded Patent for Repeat Caller Process

New patent covers call back disposition and re-evaluation in IVR-based customer care.
News Feature, Posted 08 Feb 2012

By acquiring the switching services provider, West is expected to grow its position in the IP, mobile, and unified communications space.
News Feature, Posted 05 Dec 2011

VoiceHub Launches Low-Cost Call Router with Speech Recognition

VoiceHub brings a speech recognition-based phone service to entrepreneurs, mobile workers, and small to medium businesses.
News Feature, Posted 04 Nov 2011

Interactive Intelligence to Launch Cloud-based Communications Trial Program

"Quick Spin" program designed to further reduce risk of migrating to communications-as-a-service.
News Feature, Posted 17 Oct 2011

Nuance, Ford Collaborate on Speech Understanding and Intent

Pair aims to make voice recognition more intuitive in SYNC in-car telematics system
FYI, Posted 01 Sep 2011

SpeechCycle and Novauris Partner to Enhance Customer Service Solution

Novauris large-vocabulary speech recognition technology enables SpeechCycle to offer new speech capabilities through LevelOne Agents solution.
Industry News, Posted 10 Aug 2011

VoltDelta OnDemand Enables RightNow Technologies CRM with Contact Center On Demand

VoltDelta's virtual contact center infrastructure is now integrated with RightNow CX Desktops
Industry News, Posted 10 Aug 2011

IVR Technology Group Releases iCall

iCall is a feature-rich, streamlined approach to automated outbound call processing.
Industry News, Posted 20 Apr 2011

Nuance Takes Natural Language on the Fast Track

New Call Steering Fast Start offering cuts the cost and time to deploy a natural language interface in half.
News Feature, Posted 30 Mar 2011

Nuance's Speech Attendant 11 Is Now Avaya-Compliant

SpeechAttendant helps businesses leverage their investments in Avaya communications infrastructure with speech-driven automated attendant solutions.
Industry News, Posted 11 Jan 2011

Speech Helps Weed Out Overdue Accounts

A landscaping company uses an outbound solution to reach delinquent customers.
Deployments, Posted 05 Jan 2011

Avatars Meet the Challenge

A SpeechTEK Europe session showed the appeal of the technology.
Feature, Posted 01 Nov 2010

New App Brings Social Media to Standard Voicemail

TTS and speech recognition combine with traditional voicemail platforms to make for a more interactive messaging experience.
News Feature, Posted 26 Oct 2010

IVR Technology Group Comes Back with iAnswer

Listen to this article in TTS, powered by Loquendo

The customizable automated call answering system was specifically built with the medical community in mind.
News Feature, Posted 19 Aug 2010

NEC Adds Advanced Unified Messaging with Speech Recognition

NEC gives employees a personal assistant and access to speech recognition applications for on-the-go messaging.
Industry News, Posted 08 Jul 2010

LiveVox Automates Voicemail Compliance on Manual and Preview Calls

Voicemail management tool keeps agents focused on consumer interactions and ensures compliant messages on all calls.
Industry News, Posted 08 Jul 2010

Interactive Intelligence Enhances Communications-as-a-Service Offering

Company adds Web portal, workforce management, and agentless dialing applications to more effectively address rapidly growing hosted business.
News Feature, Posted 18 May 2010

Ringio Launches New Cloud-Based Rich Calling Service for SMBs

The solution integrates CRM and intelligent routing to give users a history of interactions with callers.
Industry News, Posted 19 Apr 2010

VoxOx Launches Personal Assistant Version 2

New application helps users manage their inbound voice communications.
Industry News, Posted 07 Jan 2010

Cbeyond Launches Cloud-Based Virtual Receptionist

The service offers call answering, call routing, voicemail integration, company directory, and more.
News Feature, Posted 18 Dec 2009

SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London

SpeechTEK's first ever European event
Industry News, Posted 28 Aug 2009

Analyze This, with TelStrat

TelStrat launches a speech analytics component for its call center solution.
News Feature, Posted 02 Apr 2009

Loquendo and ConverTec Partner on Speech Apps

Virtual Attendant and Virtual Assistant will rely on Loquendo speech engines.
Industry News, Posted 27 Mar 2009

Digium and Braxtel Enter Software Partnership

Braxtel's new open source Contact Q contact center solution builds on Digium's Asterisk telephony platform.
Industry News, Posted 29 Jan 2009

Excendia Makes Its Speech-Enabled Virtual Assistant Available on Sylantro's Hosted VoIP Platform

The Excendia Virtual Assistant adds safe mobility and smart telephony to Sylantro's hosted VoIP platform, allowing users to use voice commands to access and manage their telephone, contacts, email, and appointments.
Industry News, Posted 01 Dec 2008

Ready for the New Telemarketing Rules?

Ifbyphone is deploying enhanced tools to make it easier for companies to comply with the new Federal Trade Commission Telemarketing Sales Rule.
News Feature, Posted 24 Nov 2008

Ydilo Partners with IBM on Natural Language Recognition to Call-Management Operations

Ydilo has become an IBM Business Partner by incorporating Websphere Voice Server into its speech software to better serve its customers with advanced speech-enabled solutions.
Industry News, Posted 20 Nov 2008

Enghouse to Acquire Envox Worldwide for $14 Million

Acquisition brings Syntellect and Envox together, strengthening their global reach, distribution channels, market focus, and technology portfolio.
News Feature, Posted 21 Oct 2008

Rotary Gets a Speech Lift

A subsidiary of Dover Corporation, Rotary Lift is the leading manufacturer of vehicle lifts and equipment for the automotive industry. Its success is based on 80 years of continued innovation in delivering tools and solutions that increase the productivity of service technicians. By providing a competitive advantage to customers, Rotary helps technicians get more done and generate more profit. It's no surprise that Rotary is always looking for ways to gain efficiencies.
Deployments, Posted 12 Sep 2006

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Companies: Auto Attendant Solutions

AVST (Applied Voice & Speech Technologies, Inc.)