Speech Technology Magazine

 

Category: Testing Solutions

Forty 7 Ronin Launches QuickStart IVR Performance Tuning

The company's interactive voice response tuning service helps boost performance. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 31 Jul 2017

Empirix Launches Hammer 6.7 Test System

Latest release provides more application and testing coverage for voice and contact center applications.
Speech Technology Digest, Posted 12 Jun 2017

Empirix Enhances VoiceWatch

The latest self-service release empowers users to better align monitoring and dynamic business demands. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 17 May 2017

Cyara CX Automated Test and Monitoring Virtual Agent Rated Avaya-Compliant

Cyara's virtual agent application is compatible with key Avaya customer and team engagement solutions.
Speech Technology Digest, Posted 07 Feb 2017

VoiceLabs Launches Analytics For Google Assistant

VoiceLabs' voice analytics will help developers build more effective voice applications for use with Google Home systems.
Speech Technology Digest, Posted 08 Dec 2016

Audio Precision Releases Android Smartphone App

Audio test app works with APx software to automate analog and Bluetooth audio test of Android-based mobile devices.
Speech Technology Digest, Posted 02 Aug 2016

Cyara Releases Version 6.3

Cyara 6.3.0 makes the automated customer experience testing platform more robust, reliable, and scalable.
Speech Technology Digest, Posted 05 Jul 2016

NuEcho Releases NuBot 3.12 Testing Platform

NuBot 3.12 enables organizations to test their telephony infrastructures and contact centers from end to end.
Speech Technology Digest, Posted 19 Jan 2016

Cyara Launches Crawler IVR Mapping Software

Cloud-based Cyara Crawler offers contact center IVR discovery and documentation.
Speech Technology Digest, Posted 18 Aug 2015

Telemate.Net Software Expands its Unified Communications Analytics Capabilities

The solution provides insight into all unified communications components, including contact center deployments.
Speech Technology Digest, Posted 07 Jul 2015

Nexidia Begins Shipping QC v2.3

The software validates the quality of closed captioning, video descriptions, and language translations.
Speech Technology Digest, Posted 17 Mar 2015

Empirix to Release Gen 6 Hammer Voice Test System

Empirix Hammer can validate secure voice transactions in end-to-end environments for contact centers.
Speech Technology Digest, Posted 17 Mar 2015

The 2015 State of the Speech Technology Industry

In our first State of the Speech Technology Industry issue, we reveal the latest trends and developments in eight market categories.
Cover Story, Posted 10 Feb 2015

Speech Tech Sees Growth in New and Established Sectors

Editor's Letter, Posted 02 Feb 2015

Understanding Speech Recognition Limitations

Understanding what speech can and cannot do can help maximize performance.
Sponsored Guest Commentary, Posted 14 Nov 2014

SpeechStorm Releases Jackson IVR Framework

Jackson Framework IVR offers greater multilingual, mobile, and testing functionality.
Speech Technology Digest, Posted 31 Jul 2014

Pronexus Launches IVRGuard, an IVR Monitoring Tool

Pronexus' new IVRGuard monitoring solution was developed with Heroix Longitude software.
Speech Technology Digest, Posted 15 Jul 2014

SpeechStorm Partners with Cyara for Customer Experience Testing

S-Connect for Cyara helps to ensure that IVR systems deliver optimum customer experience.
Speech Technology Digest, Posted 24 Jun 2014

Cyara Launches Cyara Five Contact Center Testing Platform

Cyara Five performs testing on IVR, speech recognition, routing, and other contact center capabilities.
Speech Technology Digest, Posted 28 May 2014

Cyara Announces Latest Version of Contact Center Testing Suite

Users gain more control, flexibility, and time savings with end-to-end, automated IVR, contact center, and voice infrastructure testing.
Speech Technology News Features, Posted 22 Aug 2012

Pronexus Partners with RealityCorp for IVR Testing Solution

Next-generation IVR development solution promises to accelerate functional testing of systems.
Speech Technology Digest, Posted 15 Aug 2011

Loquendo Presents CreateYourDemo

New tool lets developers test VoiceXML applications in real time.
Speech Technology Digest, Posted 22 Jul 2011

Speech Technology Satisfies Various Needs

Editor's Letter, Posted 01 Jul 2011

The 2011 Speech Luminaries

Feature, Posted 01 Jul 2011

Hands-On: An Interactive Display

Lab sessions gave companies the opportunity to showcase their latest products.
Feature, Posted 05 Jan 2011

Saving Costs Vs. Saving the Customer

Companies need to balance cost savings with customer service when determining the success of a speech system.
Feature, Posted 01 Nov 2010

CenturiSoft Joins Sangoma Global Partner Program

Centuri Messenger application to be integrated with NetBorder Express.
Speech Technology Digest, Posted 19 Jul 2010

SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London

SpeechTEK's first ever European event
Speech Technology Digest, Posted 28 Aug 2009

Interactive Digital and IQ Services Announce Partnership

Interactive Digital and IQ Services today announced a new partnership to provide fully integrated, end-to-end trial services for Adaptive Audio.
Speech Technology Digest, Posted 17 Feb 2009

Interactive Intelligence Releases Communications System Monitoring Product

Interaction Monitor helps contact centers and enterprises improve operational efficiencies and increase reliability.
Speech Technology Digest, Posted 03 Feb 2009

SpeechCycle Pioneers Transformation Services

Introduces Silver, Gold and Platinum Editions to drive cost reduction, multichannel automation, IVR, and speech application optimization.
Speech Technology Digest, Posted 13 Nov 2008

CallCopy Extends Reseller PartnershipsListen to this article in TTS, powered by Loquendo

CallCopy today introduced updates to its channel program aimed at making it more profitable for resellers to offer Call Copy's contact center solutions to customers.
Speech Technology News Features, Posted 17 Oct 2008

Highlighting Metrics and Mobility

The new generation of applications and services will provide long-term growth for the industry.
The View from AVIOS, Posted 01 Jun 2007

Wyndham Welcomes Guests With a New Voice

Given the improved capabilities of today's speech applications, many businesses are examining speech automation's potential for strategic, long-term business value. David Mussa, VP of reservations for Wyndham International, was one such executive, who - looking at his customer service - found that he had a veritable laundry list of reasons for moving to speech.
Deployments, Posted 07 Nov 2005

Taking Care of Business

For more than a decade, businesses around the world have been harnessing the power of speech-enabled technology to reduce costs and enhance customer service. Today, with the evolution that is taking place in the industry, you'll find companies of all sizes using state-of-the-art systems to make it easier for customers to place an order, have a catalog mailed to them or find the nearest retail outlet.
Deployments, Posted 30 Aug 2005
Companies: Testing Solutions
All Worldly Voices
Chant, Inc.
Convergys  Corporation