Category: Voice User Interface (VUI) Design Opening the Kimono Lessons learned from some past speech deployment mistakes. Interact, Posted 10 Jan 2010 KLAS-TV Turns to Pronexus to Create Time and Weather IVR Solution IVR toolkit VBVoice used to quickly develop self-service application. News Feature, Posted 27 Oct 2009 SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London SpeechTEK's first ever European event Industry News, Posted 28 Aug 2009 David Rennyson Named New President and COO of Angel.com His ascension follows the resignation of former president Michael Zirngibl. News Feature, Posted 23 Mar 2009 Voxeo Puts API in the Clouds New Tropo platform expands the developer community's programming language choices. News Feature, Posted 06 Mar 2009 Nuance Unveils Voice Control 2.0 Nuance Promises Bigger, Faster, Better, More with the Release of NCV2 News Feature, Posted 11 Feb 2009 Voxeo Acquires VoiceObjects Voice platform provider expands solutions for enterprise and mobile carriers and extends its European footprint FYI, Posted 09 Dec 2008 VoxMedia Joins Tellme Partners Program Partnership will allow VoxMedia to provide enhanced speech recognition applications to customers. Industry News, Posted 14 Nov 2008 The Persona Craze Nears an End An over-the-top persona could push users over the edge. The Human Factor, Posted 01 Jun 2007 It's a Persona, Not a Personality In IVR design, it should be about finding the right voice, not the right character. Feature, Posted 01 Jun 2007 Enterprise Strategy: Success on All Levels When implementing a speech solution, everyone needs to be on the same page Feature, Posted 01 May 2007 Bringing Video to the Voice Arena The latest speech application development tools allow programmers to incorporate video applications as well. Feature, Posted 01 May 2007 Not Everyone Has a Phone Voice The right voice is everything on an IVR, auto attendant, automatic call distributor, or voicemail system. Feature, Posted 01 Apr 2007 VoiceXML Solutions Are Easy to Find In response to the growing demand for speech solutions based on the VoiceXML platform, the VoiceXML Forum has released an online directory of solutions and providers. FYI, Posted 01 Apr 2007 On Good Speaking Terms When dealing with a machine, it shouldn't sound too much like a human Feature, Posted 01 Mar 2007 Heightened Level of Alert As more risks become associated with VoIP, companies that did not take security into account before will need to start Feature, Posted 01 Mar 2007 Hosted Speech: Trend or Foe? A roundtable discussion with members of the hosted speech community reveals the benefits and concerns with a hosted speech solution Feature, Posted 01 Mar 2007 Cellphone Users Prefer Live Agents to ARS Customer service issues that are handled by a computer automated response system (ARS) on the telephone generate significantly lower customer care ratings than those handled by a live agent, according to the J.D. Power & Associates Wireless Customer Care Performance Study released Jan. 25. FYI, Posted 01 Mar 2007 The First 100 Days of Deployment The design and development phase of your speech self-service application is complete. The system is installed and a rigorous process of usability and user-acceptance testing has been performed. Now what? How do you ensure that when you flip the switch your customers will be able to successfully use the system the way you envisioned? That is what the next 100 days after the initial deployment are all about. Feature, Posted 09 Nov 2006 Rotary Gets a Speech Lift A subsidiary of Dover Corporation, Rotary Lift is the leading manufacturer of vehicle lifts and equipment for the automotive industry. Its success is based on 80 years of continued innovation in delivering tools and solutions that increase the productivity of service technicians. By providing a competitive advantage to customers, Rotary helps technicians get more done and generate more profit. It's no surprise that Rotary is always looking for ways to gain efficiencies. Deployments, Posted 12 Sep 2006 Ivy League IVR Respect-it can be a difficult, yet highly desirable value to attain. Most people want respect; it's a basic human motivation to be treated with dignity. Cover Story, Posted 12 Sep 2006 Is Paul English Right? Why is it when Citibank launches an ad campaign saying its customers can press "0" to talk to a human, it becomes big news? Have we reached a point where the ability to reach an operator is that big a deal? By now, virtually everyone knows the magic phrase: "Hello. Your call is important to us. If you are an existing customer, please press or say one." Feature, Posted 12 Sep 2006 Eleven Tips to Improve IVR Effectiveness There's been a lot of negative press recently about poorly designed touchtone and speech-enabled interactive voice response (IVR) systems. I'm sorry to say that most of the problems that I've heard, read about, or personally experienced are real. To make matters worse, the situation is inexcusable because the underlying technology that powers these applications is very flexible and can do significantly more than what it is being used for today. Poor implementations are giving these systems a bad reputation, as has long been the case. Feature, Posted 12 Sep 2006 From Harmless Threat to Industry Competition in 14 Weeks: Amateur Designers Leave the Experts Speechless Feature, Posted 03 Jul 2006 Designing Speech Recognition for the Next Generation Feature, Posted 03 Jul 2006 Creating a Successful Spanish Speech System Feature, Posted 03 Jul 2006 Speech and J2EE - A Foundation for More Creative Dialog Design Repurposing existing data for speech is frequently a new concept for IT managers whose expectations have been shaped by the proprietary speech systems exclusively available in pre-VoiceXML days.  Speech industry standards such as VoiceXML can take full advantage of J2EE to allow designers of speech applications to more easily leverage data that already exists with protocols considered by most organizations to be standards-based.  Feature, Posted 08 May 2006 TTS and Personalities: Expressing True Attitude In order for expressive TTS to be effective, the voice, script, and affective tone all must support the intent and match the customer. Feature, Posted 08 May 2006 VUI Review Testing - Is It Part of Your Speech Best Practices? VRT [VUI Review Testing] leverages the VUI designer's heuristic knowledge of what has or hasn't worked in the past, based on prior usability feedback.  If VRT is skipped, there may be known issues still lurking that could have been caught through VRT. Feature, Posted 08 May 2006 Pages:  1 2   Next >>

Companies: Voice User Interface (VUI) Design