| Category: Professional Services |
 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Speech Analytics Is on the Rise
Based on the market’s rate of growth since 2004, research firm DMG Consulting expects the speech analytics market to double in 2007 and then again in 2008.
FYI,
Posted 01 Jun 2007
|
|
|
|
Positive Marks for UC Offerings
With Microsoft expected to release its unified communications offerings this summer, an independent solutions evaluator reviewed an early beta version of the software solution and gave it a glowing endorsement.
FYI,
Posted 01 May 2007
|
|
|
|
Cisco Will Acquire WebEx
Cisco announced March 15 that it will acquire WebEx, a market leader in on-demand collaboration, networking, and conferencing solutions, for $3.2 billion.
FYI,
Posted 01 May 2007
|
|
VoiceXML Solutions Are Easy to Find
In response to the growing demand for speech solutions based on the VoiceXML platform, the VoiceXML Forum has released an online directory of solutions and providers.
FYI,
Posted 01 Apr 2007
|
|
Nuance Will Acquire BeVocal
Speech and imaging solutions supplier Nuance Communications continues the acquisition tidal wave that began with its purchase of Lernout & Hauspie in 2001.
FYI,
Posted 01 Apr 2007
|
|
|
|
Cellphone Users Prefer Live Agents to ARS
Customer service issues that are handled by a computer automated response system (ARS) on the telephone generate significantly lower customer care ratings than those handled by a live agent, according to the J.D. Power & Associates Wireless Customer Care Performance Study released Jan. 25.
FYI,
Posted 01 Mar 2007
|
|
|
|
|
|
Gartner Eyes IVR and EVP Vendors
Gartner in December revealed its "Magic Quadrant for IVR and Enterprise Voice Portals," earmarking Avaya, Genesys Telecommunications Laboratories, Nortel, and Intervoice as leaders of the market.
FYI,
Posted 30 Jan 2007
|
|
|
|
Keith Ward, Chief Technology Officer, Product Support Solutions
Speech Technology Magazine sat down with Keith Ward, CTO of Product Support Solutions, to discuss the latest issues surrounding migration, technology advantages with next generation platforms as well as some of the company's customers.
Q & A,
Posted 20 Jun 2006
|
|
|
| Pages: 1 2 3
Next >> |
|