Category: Professional Services Stephen Brown Becomes BigHand Client Services Director in New Division BigHand creates dedicated client services function to ensure service levels are maintained as growth continues. Industry News, Posted 01 Mar 2010 SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London SpeechTEK's first ever European event Industry News, Posted 28 Aug 2009 Wall Street Clears a Place at the Table for Rosetta Stone The language learning firm goes public with a new listing on the NYSE. News Feature, Posted 16 Apr 2009 AppTek Launches Hybrid Machine Translation Software The solution provides advances in translation software via a combination of statistical and rule-based methodologies. News Feature, Posted 02 Mar 2009 SpinVox Postures Itself to Take on Nuance World Wide An extended deal with Telstra solidifies the company's position in Australia. News Feature, Posted 24 Feb 2009 Convergys Provides Call Center Support to the FDIC Convergys this week inked a new, five-year agreement to provide customer management support to the Federal Deposit Insurance Corp. Industry News, Posted 02 Dec 2008 Autonomy Integrates Multichannel Interaction Analysis into etalk The integration enables organizations to gain a more granular understanding of their customers and to quickly understand the trends and issues that could have a profound effect on the business. News Feature, Posted 06 Aug 2007 Speech Analytics Is on the Rise Based on the market’s rate of growth since 2004, research firm DMG Consulting expects the speech analytics market to double in 2007 and then again in 2008. FYI, Posted 01 Jun 2007 Industry Dashboard: Datamonitor FYI, Posted 01 May 2007 Positive Marks for UC Offerings With Microsoft expected to release its unified communications offerings this summer, an independent solutions evaluator reviewed an early beta version of the software solution and gave it a glowing endorsement. FYI, Posted 01 May 2007 Hosted Outpaces On-Premises in IVR FYI, Posted 01 May 2007 Cisco Will Acquire WebEx Cisco announced March 15 that it will acquire WebEx, a market leader in on-demand collaboration, networking, and conferencing solutions, for $3.2 billion. FYI, Posted 01 May 2007 VoiceXML Solutions Are Easy to Find In response to the growing demand for speech solutions based on the VoiceXML platform, the VoiceXML Forum has released an online directory of solutions and providers. FYI, Posted 01 Apr 2007 Nuance Will Acquire BeVocal Speech and imaging solutions supplier Nuance Communications continues the acquisition tidal wave that began with its purchase of Lernout & Hauspie in 2001. FYI, Posted 01 Apr 2007 Opus CAT Scan Gives Good Prognosis for Self-Service In the latest version of its Conversational Access Technologies (CAT) report, Opus Research notes that speech-enabled self-service is growing faster than other IT spending. FYI, Posted 01 Mar 2007 Cellphone Users Prefer Live Agents to ARS Customer service issues that are handled by a computer automated response system (ARS) on the telephone generate significantly lower customer care ratings than those handled by a live agent, according to the J.D. Power & Associates Wireless Customer Care Performance Study released Jan. 25. FYI, Posted 01 Mar 2007 Benchmarking Will Never Be the Same UTOPY is offering a new service to its clients: Customer Intelligence (CI) Benchmarking. FYI, Posted 30 Jan 2007 Industry Dashboard/The Year in Review FYI, Posted 30 Jan 2007 Gartner Eyes IVR and EVP Vendors Gartner in December revealed its "Magic Quadrant for IVR and Enterprise Voice Portals," earmarking Avaya, Genesys Telecommunications Laboratories, Nortel, and Intervoice as leaders of the market. FYI, Posted 30 Jan 2007 Laurent Philonenko, Vice President and General Manager, Cisco System's customer contact business unit. Speech Technology Magazine sat down with Laurent Philonenko, vice president and general manager of Cisco's customer contact business unit, to discuss the company's acquisition of Audium and its newly combined offerings. Q & A, Posted 08 Aug 2006 Keith Ward, Chief Technology Officer, Product Support Solutions Speech Technology Magazine sat down with Keith Ward, CTO of Product Support Solutions, to discuss the latest issues surrounding migration, technology advantages with next generation platforms as well as some of the company's customers. Q & A, Posted 20 Jun 2006 Donna Fluss, Principal, DMG Consulting Speech Technology Magazine sat down with Donna Fluss to discuss contact center speech analytics and the benefits of its use. Q & A, Posted 08 May 2006 Industry Dashboard: Datamonitor Momentum continues to build in the speech industry. The number of publicly announced speech recognition deals grew from 15 in the January/February timeframe to reach a total of 34 deals year-to-date for 2006. FYI, Posted 08 May 2006 Michael Chavez, Vice President of Marketing, ClickFox Q & A, Posted 15 Mar 2006 Dr. Andrew Hunt of Holly Connects Speech Technology Magazine sat down with Dr. Andrew Hunt, vice president of engineering at Holly Connects, to talk about the successes in speech technologies during 2005 and his vision for 2006. Q & A, Posted 09 Mar 2006 Heather Forrester, Director Outright Sales & Solutions, Bell Canada Enterprises Speech Technology Magazine sat down with Heather Forrester, director outright sales and solutions at Bell Canada Enterprises to discuss the company's deployment of a speech-enabled attendant for internal directories and services. Q & A, Posted 09 Mar 2006 Jonathan Taylor, President and CEO, Voxeo Speech Technology Magazine sat down with Jonathan Taylor, president and CEO of Voxeo, to talk about Voxeo's plans to revolutionize speech technologies and how these plans became possible. Q & A, Posted 09 Mar 2006 Bob Ritchey, President and CEO, Intervoice Intervoice recently completed its acquisition of Edify, a global supplier of interactive voice response solutions, from S1 Corporation, Edify's parent company. During the last four fiscal quarters, Intervoice and Edify have produced combined revenue of more than $200 million. The combined company will have more than 850 employees worldwide handling more than 5,000 customers. Under terms of the definitive agreement announced November 18, 2005, Intervoice has paid S1 $33.5 million in cash to acquire Edify.… Q & A, Posted 01 Mar 2006 Industry Dashboard: Datamonitor This is the first of several studies that Datamonitor will be contributing to Speech Technology Magazine in 2006. These studies, called the Industry Dashboard series, provide insight into the uptake of speech recognition technology across various market segments in the industry. As industry analysts, it is prudent that we constantly track customer wins in order to align our information with the latest trajectory of the industry, identify new trends and provide accurate uptodate market sizing data.… FYI, Posted 01 Jan 2006 Pages:  1 2   Next >>

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