| Category: Professional Services |
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Speech Analytics Is on the Rise
Based on the market’s rate of growth since 2004, research firm DMG Consulting expects the speech analytics market to double in 2007 and then again in 2008.
FYI,
Posted 01 Jun 2007
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Positive Marks for UC Offerings
With Microsoft expected to release its unified communications offerings this summer, an independent solutions evaluator reviewed an early beta version of the software solution and gave it a glowing endorsement.
FYI,
Posted 01 May 2007
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Cisco Will Acquire WebEx
Cisco announced March 15 that it will acquire WebEx, a market leader in on-demand collaboration, networking, and conferencing solutions, for $3.2 billion.
FYI,
Posted 01 May 2007
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VoiceXML Solutions Are Easy to Find
In response to the growing demand for speech solutions based on the VoiceXML platform, the VoiceXML Forum has released an online directory of solutions and providers.
FYI,
Posted 01 Apr 2007
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Nuance Will Acquire BeVocal
Speech and imaging solutions supplier Nuance Communications continues the acquisition tidal wave that began with its purchase of Lernout & Hauspie in 2001.
FYI,
Posted 01 Apr 2007
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Cellphone Users Prefer Live Agents to ARS
Customer service issues that are handled by a computer automated response system (ARS) on the telephone generate significantly lower customer care ratings than those handled by a live agent, according to the J.D. Power & Associates Wireless Customer Care Performance Study released Jan. 25.
FYI,
Posted 01 Mar 2007
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Gartner Eyes IVR and EVP Vendors
Gartner in December revealed its "Magic Quadrant for IVR and Enterprise Voice Portals," earmarking Avaya, Genesys Telecommunications Laboratories, Nortel, and Intervoice as leaders of the market.
FYI,
Posted 30 Jan 2007
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Keith Ward, Chief Technology Officer, Product Support Solutions
Speech Technology Magazine sat down with Keith Ward, CTO of Product Support Solutions, to discuss the latest issues surrounding migration, technology advantages with next generation platforms as well as some of the company's customers.
Q & A,
Posted 20 Jun 2006
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Industry Dashboard: Datamonitor
Momentum continues to build in the speech industry. The number of publicly announced speech recognition deals grew from 15 in the January/February timeframe to reach a total of 34 deals year-to-date for 2006.
FYI,
Posted 08 May 2006
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Dr. Andrew Hunt of Holly Connects
Speech Technology Magazine sat down with Dr. Andrew Hunt, vice president of engineering at Holly Connects, to talk about the successes in speech technologies during 2005 and his vision for 2006.
Q & A,
Posted 09 Mar 2006
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Jonathan Taylor, President and CEO, Voxeo
Speech Technology Magazine sat down with Jonathan Taylor, president and CEO of Voxeo, to talk about Voxeo's plans to revolutionize speech technologies and how these plans became possible.
Q & A,
Posted 09 Mar 2006
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Bob Ritchey, President and CEO, Intervoice
Intervoice recently completed its acquisition of Edify, a global supplier of interactive voice response solutions, from S1 Corporation, Edify's parent company. During the last four fiscal quarters, Intervoice and Edify have produced combined revenue of more than $200 million. The combined company will have more than 850 employees worldwide handling more than 5,000 customers. Under terms of the definitive agreement announced November 18, 2005, Intervoice has paid S1 $33.5 million in cash to acquire Edify.…
Q & A,
Posted 01 Mar 2006
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Industry Dashboard: Datamonitor
This is the first of several studies that Datamonitor will be contributing to Speech Technology Magazine in 2006. These studies, called the Industry Dashboard series, provide insight into the uptake of speech recognition technology across various market segments in the industry. As industry analysts, it is prudent that we constantly track customer wins in order to align our information with the latest trajectory of the industry, identify new trends and provide accurate uptodate market sizing data.…
FYI,
Posted 01 Jan 2006
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Blurring the Lines: Merging Speech and VoIP
Late-at-night homeseekers in the Fredricksburg area of Virginia pass a home with a Coldwell Banker Elite "for sale" sign. They don't have to wait until the next day to get more details. If they call the real estate agency's phone number and enter the code listed on the sign, they will hear information about the particular listing spoken using text-to-speech synthesis. …
Deployments,
Posted 01 Jan 2006
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Paul Ricci, Chairman and CEO of Nuance
The name Nuance is widely recognized in the speech industry, but is also inclusive of our other technologies. We believe a technology-independent name better represents the nature of our solutions, both speech and imaging. We will continue to use ScanSoft, based on the recognition it has earned over the years, as the family name for our imaging applications.
Q & A,
Posted 07 Nov 2005
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Daniel Hong, Senior Analyst, Datamonitor
Daniel Hong, senior analyst for Datamonitor's technology practice, explains that "by 2009, spending on hosted speech services will more than double to reach over $840 million in North America."
Q & A,
Posted 01 Sep 2005
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