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Smart Customer Service
July 16, 2008
Good Enough for the G-Men
Audio search and mining has its roots in the intelligence community, but the corporate world is where it will really flourish.
Speech Technology News Features
Verizon Launches Hosted Speech Platform
OHSS offers customers the benefits of hosted service with the security and control that were previously only available in premises-based solutions.
Nuance Listens, Smartly
Nuance announced the release of SmartListener software, which allows enterprise speech solutions to handle unexpected caller inputs.
Speech Finds the Right Job
New tool uses linguistic analysis to match sales professionals with potential employers.
SpeechCycle Delivers for Tellme Customers
SpeechCycle and Microsoft subsidiary Tellme announced a partnership in which SpeechCycle will deliver its Rich Phone Applications (RPAs) on Tellme's hosted IVR platform.
Calling Innovators: Build Voice Mashups for Cash
BroadSoft announces Xtended Voice Mashup Contest to spark creation of voice- and calling-enabled applications.
A Framework for Multimodal Apps
W3C drafts the standard in multimodal architectures.
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