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Smart Customer Service
August 13, 2008
Listen to your gut, but back it up with user data.
Automated Customer Surveys
Enterprises need to get customer input to optimize their interactive voice response (IVR) systems and contact centers. But what services are out there to go about collecting that data?
Speech Technology News Features
Nuance Introduces Dragon NaturallySpeaking 10
New release is faster, more accurate, and delivers features to navigate the Web, send emails, and control applications by voice.
Verint and NICE Resolve Patent Disputes
Out-of-court settlement puts to rest a four-year patent war related to analytics solutions and call recording solutions.
Digium Offers Cepstral “Allison Voice” TTS for Asterisk Telephony Systems
Interactive voice response application integrates custom dynamic messaging with prerecorded prompts.
Philips Unveils Dictation Solution for BlackBerry
SpeechExec Enterprise 2.5 empowers BlackBerry device users with mobile dictation functionality, including enhanced security, intuitive operation, and easy administration.
GIPS Enables VoIP on the iPhone
New platform lets developers build VoIP applications specifically for Apple's smartphone.
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