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Smart Customer Service
November 05, 2008
The pieces of the puzzle are coming together as companies start taking UC seriously.
Speech Around the World
Speech Technology Digest
Avaya Names New President/CEO
Kevin Kennedy will join Avaya as chief executive in January, and Charles Giancarlo will become the company's chairman of the board.
Tetco Technologies Acquires Voxpilot
Tetco will add video to its range of voice/data convergence services and benefit from one of the most advanced VoiceXML platforms on the market.
TuVox Guarantees Success for Its Apps
Unprecedented program assures customers of a return on investment with a clear performance guarantee.
Speech Technology News Features
Voice-Based Text Messaging Rides the Wave
TravellingWave integrates its VoicePredict speech recognition products with Zi's text-prediction products to speed the typing of text messages.
Nuance Recognizes Healthcare Leaders
Healthcare provider organizations achieve innovation, productivity, and cost savings through their use of Nuance's healthcare solutions.
Purpose, Passion, and People Make Businesses Beloved
Author and consultant calls delivering a memory at the point of contact critical to bringing people back.
Social Technologies Can Deliver What Customers and Businesses Need
Forrester analyst and author Josh Bernoff suggests that businesses can help customers help each other, and those businesses can benefit in the process.
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