November 05, 2008
Cover Story
The pieces of the puzzle are coming together as companies start taking UC seriously.
Editor's Letter
Industry News
Kevin Kennedy will join Avaya as chief executive in January, and Charles Giancarlo will become the company's chairman of the board.
Tetco will add video to its range of voice/data convergence services and benefit from one of the most advanced VoiceXML platforms on the market.
Unprecedented program assures customers of a return on investment with a clear performance guarantee.
News Feature
TravellingWave integrates its VoicePredict speech recognition products with Zi's text-prediction products to speed the typing of text messages.
Healthcare provider organizations achieve innovation, productivity, and cost savings through their use of Nuance's healthcare solutions.
Author and consultant calls delivering a memory at the point of contact critical to bringing people back.
Forrester analyst and author Josh Bernoff suggests that businesses can help customers help each other, and those businesses can benefit in the process.