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Smart Customer Service
April 29, 2009
Market Spotlight: Insurance
Voice 'Insures' Greater Efficiency: Speech solutions move to help the industry overcome its dependence on paper.
Speech Platform Architecture
Don't undersell the foundation of your reputation.
Speech Technology Digest
IVO Launches New Version of TTS System
The addition of "Jan" and "Maja" round out the company's stable of voices.
Loquendo to Integrate Speech Technologies into Government Telecommunications Product
Loquendo to integrate its Voice Security Library into the Redwolf surveillance system.
NICE Helps Customers Reduce Costs with Enhanced Virtualization and SIP-Based Capabilities
The capabilities enable compliance with regulations while providing lower total cost of ownership.
NICE Systems Launches Quality Optimization
The business-driven solution is based on the company's interaction analytics capabilities and bridges the gap between quality management processes and business objectives.
SVOX Adds New Languages to TTS
Finnish and Greek are the latest as SVOX expands its European presence.
Speech Technology News Features
Genesys Launches Cross Channel Conversations
The initiative aims to connect e-services, contact centers, and next-generation communications into a single customer conversation.
Lyrix Chooses Loquendo for Its Flagship Solution
The company's Mobiso will feature Loquendo TTS and ASR.
TradeHarbor and Voxeo Announce Voice Authentication Partnership
TradeHarbor's Voice Signature Service is now available on the Voxeo platform.
SpinVox Keeps the Roll Outs Rolling Down Under
Optus, Australia's second largest carrier, will soon be offering SpinVox to its customers.
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