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Smart Customer Service
June 17, 2009
The Big Strike or Fool's Gold?
The truth about the rush in the mobile applications market and the perils of easy money.
Speech Technology Digest
UTOPY Announces Partner Enablement Program
The program is designed to nurture profitable and lasting partnerships.
SpeechStorm Brings Video Calling-Based Customer Service to Egypt
The company partners with Genesys to bring the new service to the 8.5 million customers of telecommunications provider Etisalat
Speech Technology News Features
IBM’s Sametime to be First Passenger Aboard Genesys’ UC Connect Initiative
Sametime will be integrated with the Genesys Customer Interaction Management solution.
Philadelphia Taxpayers Get Relief with IVR
NEC Unified Solutions deploys two customized IVRs for the Philadelphia Revenue Department and the Board of Revision of Taxes.
Sensory Launches Truly Hands-Free Voice Control for Bluetooth Devices
The release allows users to use speech to control Bluetooth devices resulting in a safer in-vehicle experience.
Speech Shows Its Worth in a Down Economy
Spending is sometimes needed to save money or generate revenue.
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