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Smart Customer Service
August 05, 2009
Speech in Need of a Bailout?
Problems persist with speech automation, but banks are looking at expanding its use anyway.
Goldilocks and the Three IVRs
Usage data comes in three sizes: too little, too much, and [rarely] just right.
Speech Technology Digest
Fonix iSpeak 1.4 Now Available for iPhone 3.0
Voice recognition application supports iPhone 2G, 3G, and 3GS devices.
UTOPY Releases SpeechMiner 6.0 and OutPerform 6.0
New targeted coaching application is powered by the Web 2.0 Speech Analytics platform.
Voxware Releases First Voice Software Product for Pick and Pass Warehouse Operations
The company says the release also extends configurability, scalability, and portability of Voxware 3.
Speech Technology News Features
SVOX Looks to Brazil for Ripe, Untapped Revenue Streams
Amid the worst global recession in years, the Zurich-based embedded speech provider offers Brazilian Portuguese speakers speech output across its products.
Ipadio Selects SpinVox to Power Android App
Audio-to-Web provider Ipadia has partnered with SpinVox to add speech recognition to its offering.
Voice Technologies Power New Captioned Telephone Service
A new service is being implemented in Louisiana for people with hearing loss.
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